Payroll Specialist GA On site

• Import or manually enter payroll changes (payroll hours employees updates earnings deductions and tax overrides etc.).
• Calculate payroll and confirm accurate entry of client-provided payroll data through generating control totals for import files and through manual review.
• Respond timely and accurately to all client inquiries via email cases and phones.
• Partner with Payroll Supervisors on special projects to support clients.
• Manage and support assigned book of business.

• Build maintain and promote relationships with team members peers across disciplines and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor

• Demonstrates effective time management maintains accurate records and ensures all payroll tasks are completed in accordance with established schedules and compliance requirements.
• Ability to multi-task while maintaining a high level of accuracy and strong attention to detail.
• Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels.
• Intermediate to advanced proficiency in Microsoft Office applications including Excel (formulas pivot tables data validation) and Outlook (email management scheduling).
• Uses analytical thinking to troubleshoot payroll issues interpret data and determine appropriate solutions quickly and confidently.
• Demonstrated ability to exercise good judgment when evaluating situations identifying problems and determining appropriate courses of action
• Proven ability to partner with cross-functional departments-including HR Finance and Operations-to resolve payroll-related issues and ensure accurate compliant processing.

• High school diploma or equivalent combination of experience skills education (including other relevant non traditional degree programs certifications or job training programs) preferred.
• Minimum of one years experience in Customer Service.
• At least one year of payroll experience is preferred but not required.
• Proficiency with Microsoft Office software (Outlook Microsoft Teams Excel Word PowerPoint) and demonstrated ability to learn other applications as needed..

• Sedentary Work: Remains seated for extended periods often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard mouse printer mail machines and other office equipment.
• Mobility: Occasionally moves about the office to attend meetings retrieve files or collaborate with team members.
• Visual Acuity: Frequently reads detailed numerical data spreadsheets and system interfaces requiring close visual attention and accuracy primarily on a computer screen and occasionally in printed materials.
• Lifting & Carrying: Occasional lifting carrying loading of office supplies. (typically less than 15 lbs.)

• Attention to Detail: Reviews verifies and enters payroll hours deductions earnings and tax adjustments with precision to ensure error-free payroll runs.
• Problem-Solving: Interprets payroll data identifies discrepancies calculates adjustments and determines appropriate corrective actions.
• Multitasking: Manage multiple tasks and projects simultaneously often under tight deadlines.
• Task Prioritization: Manages an assigned book of business balances recurring tasks with urgent client needs and organizes workflow to ensure timely processing.
• Adaptability: Adjusts quickly to changing client requirements system updates or unexpected payroll issues.
• Confidentiality and Discretion: Handles sensitive employee information compensation data and tax details in compliance with privacy and security standards.
• Concentration: Maintains focus during repetitive or detailed tasks such as manual data entry auditing or reconciliation.
• Stress Management: Handle stressful situations calmly and effectively especially when dealing with client concerns.

• Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees managers clients and external vendors. Maintains positive professional relationships with assigned clients ensuring their payroll needs are met and concerns are addressed promptly.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds demonstrating cultural awareness and sensitivity.
• Conflict Resolution: Handles escalations or client frustrations with patience clarity and a solutions-oriented approach.
• Active Listening: Gathers necessary information from clients to resolve payroll discrepancies or understand requested changes.
• Written Communication: Drafts accurate and timely responses via email and case management systems; documents issues and resolutions clearly.
• Verbal Communication: Provide clear communication skills for interacting with internal departments and escalating issues. Responds to client inquiries by phone explains payroll processes and provides guidance on payroll-related questions.

• The Payroll Specialist works in a professional climate-controlled office environment with consistent lighting temperature and noise levels. The role is computer-intensive requiring extended periods of sitting frequent use of monitors and standard office equipment and sustained visual focus while reviewing detailed payroll data. The environment involves regular interaction with clients and internal teams through email phone and virtual platforms as well as handling confidential employee information in accordance with strict privacy and security standards.

This position is eligible for the following benefits

• Health Insurance: Medical dental and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO Holidays Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance short term disability long term disability employee assistance program (EAP) flexible spending account (FSA) health savings account (HSA) Identity theft protection critical illness accident cancer hospital protection legal and pet insurance.
• Additional Compensation: e.g. signing bonus commission structure if applicable