Virtual Assistant

Job Title

Virtual Assistant — Salon Group

Description

The Virtual Assistant provides high-quality administrative and client-facing support to Salon Group. This role requires a high-integrity ownership mindset proactive problem solving strict confidentiality and accountability for delivering timely accurate results across scheduling communication and operational tasks.

Responsibilities

• Demonstrate high-integrity ownership: take initiative follow through on commitments and escalate issues transparently.
• Manage calendars appointments and booking confirmations for salon teams and clients.
• Handle email and phone communications with professionalism and timely responses.
• Maintain client records and update CRM information accurately.
• Coordinate client intake follow-ups and reminders to maximize retention and satisfaction.
• Support administrative tasks including invoicing support basic bookkeeping entries and expense tracking.
• Assist with social media scheduling content coordination and client engagement as directed.
• Prepare concise reports summaries and operational checklists to support salon leadership.
• Protect client privacy and salon proprietary information with strict confidentiality.

Qualifications

• 2 years of experience in virtual assistance administrative support or client services preferred.
• Proven track record of accountability integrity and reliable follow-through.
• Familiarity with CRM systems Google Workspace and Microsoft Office.
• Strong written and verbal communication skills and professional phone etiquette.
• Ability to prioritize tasks manage multiple deadlines and work independently.
• Experience in salon beauty retail or service industries is a plus.
• High level of discretion when handling confidential client and business information.

Skills

• Accountability
• Integrity
• Confidentiality
• Time Management
• Organization
• Calendar Management
• Email Management
• Client Relations
• Communication
• Written Communication
• Phone Etiquette
• Task Prioritization
• CRM
• Google Workspace
• Microsoft Office
• Social Media Management
• Basic Bookkeeping
• Problem Solving
• Attention to Detail
• Multitasking
• Project Coordination