Quality Assurance Executive (QA)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Process Audit / Quality Assurance Executive (Domestic BPO Operations)
Location: Hitech City Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years
Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits process audits quality monitoring compliance checks and process improvement activities.
Key Responsibilities
Conduct call audits and process audits for operations teams
Monitor adherence to SOPs compliance standards and quality guidelines
Identify process gaps and recommend corrective actions
Prepare QA reports audit reports and documentation
Coordinate with operations teams to improve process efficiency and quality
Maintain audit records and track performance metrics
Ensure consistent quality standards across operations
Requirements
5–7 years of experience in BPO Quality Process Audit or QA Operations
Experience in call auditing quality monitoring and compliance checks
Strong analytical and problem-solving skills
Good communication and team coordination skills
Proficiency in Excel and reporting tools
Hindi speaking is mandatory
Preferred
- Experience in Domestic BPO process is mandatory
Experience in telecalling healthcare pharma or customer support QA
Immediate joiners preferred
Salary: Competitive Salary Performance Benefits
