Clinics Manager, Hospital Dental Services

The Dental Practice Manager provides leadership and oversight for patient care services provided in Hospital Dental Services and Oral Maxillofacial Surgery to include dental pediatrics adult special needs and oral surgery. Services overseen are surgical and ambulatory services provided in Doernbecher Childrens Hospital Hatfield Dental Clinic OHSU Hospital and Center for Health and Healing.

The Dental Practice Manager is responsible for day-to-day business and clinical operations including human resources compliance and staff development across all clinical facilities. The role oversees the development and operation of the clinical programs in collaboration with the Director of Hospital Dental Services. The role ensures safe high-quality patient care that aligns and is in compliance with OHSU Healthcare.

The Dental Practice Manager directs clinic operations and may directly supervise PAS Care Coordinators dental supervisors dental assistants dental hygienists CSAs dental assistant trainees and others. This position ensures quality of care clinic functionality adequate staffing efficient workflows and timely issue resolution. Responsibilities include streamlining patient and dental scheduling supporting revenue generation and continuously reviewing the patient care cycle including treatment processes and billing.

The Dental Practice Manager monitors performance data to guide operational improvements evaluates staff performance against established standards and audits clinic operations for quality improvement. The role brings process and procedural issues forward for resolution and recommends policy or procedural changes to Associate Deans and the HDS Director.

The Dental Practice Manager works closely with the Director Division Heads and faculty on practice expansion reorganization productivity and staffing and collaborates with the Faculty Practice Plan and Ambulatory Services on strategic operational patient experience and performance improvement initiatives.

• Bachelors degree in Public Health Business Administration or related field
• Minimum of 5 years of supervision of staff in a healthcare practice or equivalent experience
• Customer and/or patient service experience
• Knowledge of and experience working with fee for service and managed care payment mechanisms
• Proficiency with MS Office Suite to include Word Excel and Powerpoint
• Experience working with underserved populations
• Demonstrated strong communication and analytical skills an ability to work collaboratively and function independently
• Ability to successfully supervise a number of people and multiple priorities
• Familiarity with HIPAA guidelines and patient confidentiality issues

• Masters degree in Public Health Business Administration or related field
• Administration or oversight of an on-going program
• Experience with EPIC or other patient information software