Homeless Support Officer (Temporary Accommodation)

Permanent Full time 37 hours per week (rota including evenings/weekends)

Make a real difference -every single day

Were looking for a Homeless Support Officer to join our Temporary Accommodation team supporting people at one of our Skylight schemes. This is a rewarding handson role where no two days are the same and where your work genuinely changes lives.

Youll work closely with individuals and families experiencing homelessness helping them stabilise their situation develop life skills and move towards more permanent housing.

What youll be doing

As a Homeless Support Officer youll balance housing management support work and practical problemsolving including:

• Supporting a caseload of residents with a wide range of needs from early help to more complex support
• Managing admissions and moveons from temporary accommodation
• Collecting rent and service charges and helping residents maximise income through benefits or employment
• Creating reviewing and delivering personalised support plans
• Carrying out health & safety checks tenancy visits and scheme inspections
• Responding calmly and empathetically to challenging or emergency situations
• Working closely with partner agencies to achieve the best outcomes
• Helping relet properties quickly including preparing voids when needed

Youll be based on site and play a key role in keeping our schemes safe welcoming and wellmanaged.

You will be required to work on a shift basis for this role. Shifts include.30 2pm-10pm and weekend working (a rolling rota of 1 in 6 weekends).

About you

You dont need to have done this exact role before but you do need the right values resilience and people skills.

Youre likely to be:

• Passionate about supporting people facing homelessness
• A confident communicator who can build strong professional relationships
• Comfortable working with challenging behaviour and complex situations
• Organised and able to manage your own workload
• Calm under pressure and able to make sound decisions
• ITconfident and good at keeping accurate records

Experience in housing support work customer service or a similar peoplefocused role is ideal. A driving licence and access to a car is desirable.

Ready to apply

If you want a role where your empathy common sense and determination truly make an impact wed love to hear from you.

Apply now and help us support people to find stability hope and a path forward.

The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylightterms and conditions.

The successful applicants appointment will be subject to satisfactoryenhancedclearance by the Disclosure and Barring Service.

We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you tosubmit an applicationdetailing your experiences achievements and the value you can bring to our team.

If you require any reasonable adjustments to complete your application please contact the People & OD Team on

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page.

Were operating a rolling recruitment process for this role. This means well be reviewing applications and holding interviews throughout the advertising period. We encourage early applications as the advert will close once all positions have been filled.

Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.

As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.