Customer Hub Officer
Job Location:
Staffordshire - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Deliver front-of-house and telephone reception services for the Council
- Meet and greet customers identify their needs and provide clear guidance and support
- Direct customers to appropriate services and signpost to partner organisations
- Promote and support digital and self-service channels
- Handle customer enquiries in a professional calm and efficient manner
- Carry out administrative duties including post handling document scanning and data entry
- Support customers to access external services such as housing social care and partner agencies
- Maintain accurate records and ensure data is processed in line with data protection requirements
- Work flexibly across service requirements as needed
- Support continuous improvement by identifying opportunities to enhance customer experience
- Experience working in a customer-facing environment
- Proven ability to deliver excellent customer service
- Experience working in a fast-paced environment with competing demands
- Ability to learn new systems quickly and follow processes accurately
- Experience handling difficult or sensitive customer interactions calmly and professionally
- Experience maintaining accurate records with strong attention to detail
- Previous experience within a local authority or public sector environment (desirable)
- Good standard of education (e.g. GCSEs or equivalent experience)
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Ability to prioritise workload and meet deadlines
- Proficiency in Microsoft Office and IT systems
- Strong problem-solving abilities and customer-focused approach
- Awareness of health and safety procedures
- Knowledge of local authority services (desirable)
- Calm professional and customer-focused approach
- Able to work effectively under pressure in a busy environment
- Proactive positive and adaptable mindset
- Strong team player with the ability to build effective relationships
- Committed to equality diversity and inclusion
- High level of integrity professionalism and accountability
- Pay Frequency: Bi-weekly
- Fast-paced high-volume customer service environment
Required Skills:
Requirements: Experience in a customer-focused or administrative role. Proficiency in using multiple software systems to manage data raise orders and track progress. Experience in handling repairs housing or property-related administration (desirable). Proven ability to input data accurately and efficiently. Qualifications & Skills Strong communication skills both written and verbal. Ability to manage workload independently with minimal supervision. Strong organizational skills with the ability to manage competing priorities. Confidence in handling customer interactions and resolving issues. Attention to detail and high level of accuracy. Competency in using Microsoft Office and other relevant systems. Additional Information 6-month temporary contract. Pay is provided on a bi-weekly basis. Agile working policy (combination of home and office-based working in Loughborough). Must be flexible and responsive to changing workloads and priorities.
