Strategy & Planning Manager, CoCounsel
Job Summary
Strategy & Planning Manager CoCounsel Legal
Thomson Reuters is a leading provider of business information services. Our products include highly specialized information-enabled software and tools for legal tax accounting and compliance professionals combined with the worlds most global news service Reuters. Our customers rely on us to deliver the intelligence technology and expertise they need to find trusted answers.
We are seeking an innovative and strategic leader to join ourproduct andindustryteamas the Strategy and Planningmanagerfor theCorporatescustomer segmentwith a focus onproduct and industry team.This role is pivotal in shaping the future of oursuccessfulsales goalsand driving initiatives that enhance customer satisfaction retention and growth. The ideal candidate will possess a strong strategic mindset and a passion for delivering world-class customer experiences.
About the Role:
In this opportunity as a Strategy & Planning Manager you will:
- Initiative Leadership:Driveinitiativesfocusedat enhancingsales retentionand expansion. Collaborate with cross-functional teams to implement strategies that deliver measurable results.
- Performance Analysis:Develop and utilize performance metrics including functional KPIsto evaluate the effectiveness ofsales and customerinitiatives. Use data-driven insights to recommend and implement improvements.
- Customer Success Operations:Develop and execute annual plans quarterly business reviews and OKRs while facilitating leadership meetings and channel communications.
- Collaboration and Influence:Work closely with Sales Product Marketing and other key stakeholders to align customer success strategies with broader company goals. Influence and inspire teams to prioritize customer success.
- Customer Advocacy:Serve as a customer advocate within Thomson Reuters ensuring that customer feedback and insights are incorporated into product development and service enhancements.
- Change Management:Lead change management efforts associated with new customer success initiatives ensuring seamless adoption and integration.
About You:
Youre a fit for the role of Strategy & Planning Manager if you have:
- 5 yearsofexperience insalescustomer successstrategyfinanceor planning roles preferably withinacorporate or B2B sector.
- Proven track record of implementing successfulinitiatives.
- Strong analytical skills with the ability to translate data into actionableinsights.
- Exceptional communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization.
- Excellent project management and organizational skills
- Experience working with enterprise-level customers in the B2Bspace.
- Familiarity with customer success tools and technologies
- Bachelors degreeor equivalent years of experience; MBA or related advanced degreepreferred.
- Knowledge of thelegal tax accounting or compliance industries is aplus.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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Required Experience:
Manager
About Company
Thomson Reuters CoCounsel is AI technology built by industry experts, backed by authoritative content and equipped with best-in-class security.