Director of Security Risk & Trust

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

About Klaviyo

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before. We see innovators building incredible businesses every day using Klaviyos platform and were here to make sure they have everything they need to succeed. Were a company that puts customers first leads with curiosity and builds with velocity.

Were looking for people who are excited about solving hard problems who thrive in a fast-paced environment and who want to make a meaningful impact on how businesses grow.

About the Role

Were looking for a Director of Security Risk and Trust who breaks the mold of traditional compliance leadership. This isnt a role where youll spend your days pushing spreadsheets and chasing attestation deadlinesthis is a role where youll engineer solutions to governance and compliance challenges at scale build systems that make security and trust a competitive advantage and lead a team that operates at the intersection of security engineering risk management and regulatory compliance.

Youll own the strategy and execution of Klaviyos Risk and Trust program partnering deeply with Engineering Product Legal IT and business teams to embed compliance and risk management into how we build and operatenot bolt it on after the fact. Youll bring a strong technical foundation and an engineering mindset to everything you do from designing automated compliance pipelines to developing governance frameworks for AI/ML systems. Youll need to be as comfortable reading Terraform configs and reviewing architecture diagrams as you are presenting risk posture to executive leadership.

This role reports to the CISO and is a critical member of the Security leadership team.

How Youll Make a Difference

Build and Own the Risk and Trust Strategy

• Define and execute a forward-looking strategy that scales with Klaviyos growth product evolution and expansion into new markets and regulated industries
• Develop a risk management program that quantifies and communicates risk in terms the business can act onnot just heat maps but data-driven models that inform real decisions
• Own the compliance roadmap across frameworks including ISO 27001 ISO 42001 ISO 27017 ISO 27018 SOC 2 Type II HIPAA GDPR CCPA/CPRA and emerging AI governance regulations identifying where frameworks overlap and engineering unified control sets rather than duplicating effort
• Translate regulatory and compliance requirements into clear actionable engineering requirements that development teams can implement without ambiguity

Engineer Solutions Dont Just Document Them

• Build and maintain compliance-as-code infrastructureautomated evidence collection continuous control monitoring and policy-as-code implementations that reduce manual toil and increase assurance
• Design and implement tooling and integrations (leveraging APIs scripting and orchestration platforms) that connect GRC workflows with engineering systems (CI/CD pipelines cloud infrastructure identity platforms etc.)
• Partner with Engineering and Platform teams to embed security and compliance controls directly into the software development lifecycle infrastructure provisioning and deployment pipelines without introducing toil or friction
• Evaluate select and optimize platforms and technologies building automation that turns compliance from a periodic exercise into a continuous real-time capability

Lead AI Security Governance

• Develop and implement a comprehensive AI/ML governance framework aligned with ISO 42001 the EU AI Act NIST AI RMF and emerging global AI regulations
• Partner with ML/AI and Data Science teams to establish security and compliance guardrails for model development training data governance model monitoring and responsible AI deployment
• Conduct and oversee risk assessments specific to AI/ML systems including risks related to data poisoning model integrity bias prompt injection and supply chain threats in the AI ecosystem
• Stay ahead of the rapidly evolving AI regulatory landscape and proactively position Klaviyos governance posture to meet or exceed emerging requirements

Drive Cross-Functional Impact

• Partner with Product and Engineering leadership to ensure security and compliance are built into product design from day oneacting as a trusted technical advisor not a blocker
• Collaborate with Legal and Privacy teams to operationalize regulatory requirements and ensure alignment between legal interpretation and technical implementation
• Work with Sales Customer Success and Trust teams to support customer-facing security and compliance needs including customer audits security questionnaires and trust documentation
• Engage with executive leadership and the Board to communicate risk posture compliance status and strategic GRC investments in clear business-relevant terms

Get Your Hands Dirty

• Roll up your sleeves and do the workconduct technical risk assessments review architecture designs write automation scripts troubleshoot control gaps and dive into the details when it matters
• Personally lead critical compliance initiatives audit responses and incident-driven governance activities when the stakes are high
• Maintain deep technical currency by staying hands-on with cloud platforms (AWS GCP Azure) infrastructure-as-code tools security tooling and modern software development practices

What Were Looking For

Must-Haves

• 10 years of experience in security governance risk and compliance with at least 5 years in a leadership role building and scaling programs at high-growth technology or SaaS companies
• Strong engineering and technical foundationyouve written code (Python Go or similar) built automation worked in cloud-native environments and can engage deeply with engineering teams on technical design and implementation
• Deep expertise across multiple compliance frameworks including ISO 27001 ISO 42001 ISO 27017 ISO 27018 SOC 2 HIPAA GDPR and SOX IT controls with a demonstrated ability to rationalize and unify controls across overlapping frameworks
• Demonstrated experience in AI/ML security and governance including familiarity with AI-specific risk frameworks responsible AI principles and the unique security challenges of machine learning systems
• Hands-on experience with cloud infrastructure and security (AWS strongly preferred) including understanding of IAM networking encryption logging/monitoring and infrastructure-as-code (Terraform CloudFormation etc.)
• Proven ability to build compliance-as-code and automated GRC capabilities including evidence collection automation continuous monitoring and integration with engineering toolchains
• Exceptional cross-functional leadership skillsyouve successfully partnered with Engineering Product Legal and executive stakeholders to drive security and compliance outcomes without relying on authority alone
• Experience managing external audits and regulatory examinations end-to-end with a track record of clean results and efficient audit processes

Strong communication skills with the ability to translate complex technical and regulatory concepts for diverse audiencesfrom engineers to board members