• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Wellness resources

• Own customer satisfaction results (reviews callbacks complaints NPS/CSAT where applicable).
• Ensure all plumbers consistently deliver the Ben Franklin Plumbing customer experience: ontime service clear communication upfront pricing and professional presentation.
• Resolve escalated customer issues quickly and professionally turning service failures into retention opportunities.
• Monitor callbacks warranty work and rework; identify root causes and implement corrective actions.
• Reinforce service standards through ridealongs coaching and daily operational oversight.

• Drive revenue growth through improved average ticket conversion rates and productive hours per plumber.
• Coach plumbers on inspectionbased solutions ethical options presentation and value communication.
• Partner with dispatch to optimize call flow technician utilization and job assignment.
• Monitor individual and team KPIs including:
  • Revenue per plumber
  • Average ticket
  • Close rate
  • Billable efficiency
  • Callback and warranty rates
• Implement performance improvement plans when results fall below expectations.

• Lead coach and develop plumbers to perform at a high level technically professionally and financially.
• Conduct regular oneonones ridealongs and performance reviews.
• Identify training gaps and ensure consistent participation in required technical and sales training.
• Build a culture of accountability professionalism and continuous improvement.
• Support recruiting onboarding and retention of top plumbing talent.

• Ensure jobs are completed safely efficiently and to company standards.
• Maintain compliance with safety protocols truck standards and inventory controls.
• Partner with warehouse and fleet teams to ensure plumbers are equipped to succeed daily.
• Enforce consistent processes for job documentation pricing accuracy and postcall followup.
• Use data and reporting to proactively identify trends and operational opportunities.

• 3 years of plumbing leadership or operations management experience is preferred specifically in residential service.
• Strong understanding of plumbing service KPIs and revenue drivers.
• Proven ability to coach teams to improve performance and customer satisfaction.
• High accountability mindset with strong communication and leadership skills.
• Comfortable using data dashboards and reports to manage results.
• Valid drivers license; ability to perform occasional ridealongs.
• Masters license preferred in State of Colorado

• Customers consistently recommend Ben Franklin Plumbing.
• Plumbers are productive confident and earning strong commissions through ethical service.
• Revenue and margins grow through executionnot shortcuts.
• Issues are identified early and addressed decisively.
• The operation runs predictably professionally and profitably.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to Benjamin Franklin Plumbing Corporate.