Cloud Governance Engineer | India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Key Responsibilities:

• Develop and implement governance strategies policies frameworks and procedures in a multi-cloud environment (GCP AWS Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2 HIPAA GDPR FedRAMP)

• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization

• Develop and maintain dashboards that would track cloud governance metrics such as security posture timely key rotation and compliance

• Collaborate with diverse stakeholders to identify service level objectives (SLOs) key performance indicators (KPIs) and metrics for measuring operational efficiency and compliance

• Work closely with IT Finance Security DevOps Cloud Architects and Product Engineering development teams to maintain consistent governance controls across all environments

* This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.

Requirements:

• 3 years of working in cloud environment (experience with GCP is highly preferred)

• 3 years of working with modern public cloud services such as EC2 VPC S3/GCS IAM and AWS/GCP CLI

• Hands-on experience with cloud security controls identity and access management (IAM) network security encryption and data protection tools such as GCP Organization Policy AWS Config or Azure Policy

• Proficiency in CI/CD programming scripting (e.g. Python PowerShell) and automation tools (e.g. Ansible) for cloud governance and infrastructure management

• Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform AWS CloudFormation or Azure Resource Manager (ARM)

• Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development Product Network Engineering Voice Engineer Security etc.) and being able to translate technical information into business-friendly language

Preferred Qualifications:

• Bachelors degree in Computer Science Engineering or other relevant technical field

• Knowledge of Kubernetes best practices

• Experience with Microsoft Active Directory Federation Services (ADFS)

• Experience with Okta integration

• Result orientated self-starter

• AWS certified

• GCP certified

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

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