Sales Operations & Process Lead

Lennox (NYSE: LII) driven by 130 years of HVAC and refrigeration success provides our residential and commercial customers with industry-leading climate-control solutions.At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

Lead and operationalize the system that governs pipeline management forecasting and salesprocess while driving CRM strategy evaluation and implementation across sales and service.

Single accountable owner for Sales Process & Operations. Player-coach delivering outcomes while coordinating cross-functional resources.

Responsibility:

Sales Process & Pipeline Management

• Define and operationalize end-to-end sales process (lead opportunity close)
• Establish pipeline management standards and inspection cadence
• Drive account planning and coverage frameworks

Forecasting

• Own forecastingmethodologyand cadence
• Improve forecast accuracy and visibility
• Build pipeline coverage and conversion discipline

CRM Strategy & Transformation

• Lead CRM evaluation andselection(sales service); currently on SAP C4C V1
• Define future-state data model and workflows
• Own business requirements and prioritization
• Lead implementation with IT and external partners
• Drive adoption across sales and service teams

Operating Rhythm

• Establish weekly/monthly business cadence
• Standardize KPIs and reporting for sales leadership
• Partner acrossRevOpspillars to drive execution

Operating Model

• Lead through influence across Sales IT andRevOps
• Directdedicatedoffshorematrixresources (analytics reporting admin)
• Define and prioritize work delivered by IT
• Build scalable processes for future team expansion

Key KPIs

• Seller productivity (Revenue / HC)
• Pipeline coverage and conversion
• Forecast accuracy
• CRM adoption and data quality
• Sales cycle time

• Bachelors degree in business Finance Accounting HR or a related discipline (or equivalent experience).
• 8 years of experience in asales operations-type role
• Experience leading CRM implementationsincluding theutilizationof change management frameworks
• Strong pipeline and forecastingexpertise
• Systems thinker (process data tools)
• Strong analytical and problem-solving abilities with excellent attention to detail
• Clear confident communication skills and the ability to work effectively across teams
• Ability to influence senior sales leaders

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $101600 to $133350 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

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