NOC Lead Engineer – Enterprise Network & Security Operations
Job Location:
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior Network Operations Lead Enterprise Networking & Security
Grand Rapids MI
18 months
Step into a senior network operations leadership role supporting a complex enterprise network environment across security routing switching wireless SD-WAN data center cloud networking and load balancing.
This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills architect-level network knowledge and the ability to lead incident response mentor L1/L2 engineers improve operational processes and partner with engineering teams on long-term network reliability.
What You ll Do
- Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.
- Serve as a senior escalation point for complex network issues.
- Oversee response to network alerts hardware issues performance problems and service interruptions.
- Lead and coordinate P1/P2 bridge calls including troubleshooting direction and communication.
- Perform root cause analysis for recurring network issues and recommend preventive actions.
- Improve monitoring incident response documentation and escalation processes.
- Develop and maintain SOPs runbooks incident reports and operational standards.
- Collaborate with network engineering infrastructure security cloud and application teams.
- Support continuous improvement of network reliability visibility and operational readiness.
Skills for Success
Strong hands-on experience with several of the following:
- Palo Alto firewalls
- Juniper SRX firewalls
- Juniper Mist wireless and wireless authentication
- Juniper and/or Cisco access layer switching
- SD-WAN
- L3 routing especially BGP
- Data center switching
- ACI / VXLAN fabrics preferred
- Cloud networking preferably Azure or GCP
- Load balancing preferably F5
- VPNs access points monitoring tools and network troubleshooting
Required Qualifications
- Extensive experience in network operations network engineering or NOC leadership.
- Proven ability to lead or mentor L1/L2 NOC engineers.
- Strong troubleshooting experience across routing switching wireless firewall VPN and network performance issues.
- Experience leading incident response and coordinating technical teams during high-priority outages.
- Ability to document issues clearly create SOPs and improve operational processes.
- Strong written and verbal communication skills.
- Ability to work hybrid onsite 3 days per week.
Preferred Qualifications
- Bachelor s degree in Computer Science Computer Engineering Information Technology or related field.
- Certifications such as CCNA CCNP JNCIA JNCIS Palo Alto CISSP or similar.
- Experience with enterprise-scale environments.
- Experience supporting data center SD-WAN cloud networking or network security operations.
