IT System Configuration Program Specialist

Job Summary
The IT Systems Configuration & Programming Specialist works closely with customers business analysts team members and vendors to provide full life-cycle management including planning designing configuring documenting testing implementing maintaining supporting and retiring of quality technical solutions and software applications that meet business and organizational standards constraints and requirements.

Essential Duties And Responsibilities
Application and Service Management Manage assigned software applications and service deployments through the full life cycle in accordance with relevant policies standards regulations laws and best practices. Monitor software applications for performance integrity and security in accordance with relevant policies standards laws and best practices. Install configure and maintain necessary production and non- production environments related to software applications on servers and/or workstations. Monitor for upgrades patches updates installs and keeps version software current on production and test environments Maintain and use testing and validation processes to assure integrity and stability of software applications. Work within the change management process for all configuration changes to software applications and related environments Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements Memos of Understanding Service Definitions Run Books and Playbooks Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers network firewall database identity monitoring backup security project management architecture and communication. Incident Response and Support Resolve customer reported applications issues. Work with vendors to correct software defects by installing fixes or managing use expectations of product use Communication and Collaboration Provide project communication with customers management and project management office for the purpose of having a common understanding of project results and goals. Performs other duties as assigned

Minimum Qualifications
Bachelors Degree with coursework in computing or information systems or four (4) years of equivalent combination of education experience and training.

Preferred Qualifications
Experience supporting enterprise applications (configuration testing deployment maintenance and retirement). Experience with incident management and change management processes in an enterprise IT environment (e.g. ITIL -aligned practices). Strong written communication skills including the ability to create and maintain technical documentation (runbooks service definitions and support procedures).

Work Schedule
Monday to Friday 8:00 AM to 5:00 PM With the understanding of the 24/7 nature of IT. Periodic after-hours work required to accommodate product maintenance periods.