IT Manager

IT MANAGER

Reports to:VP of Shareholder and Support Services
Status: Regular Full-time Exempt
Location: Anchorage AK

JOB SUMMARY: The IT Manager is responsible for ensuring Aleuts technology systems are reliable secure and resilient across all operations. This role leads IT strategy and hands-on management overseeing system performance incident response cybersecurity and business continuity. As the main escalation point for outages and incidents the IT Manager resolves issues quickly addresses root causes and drives improvements to prevent recurrence. Success is measured by stable systems minimal disruptions lower risk and an accountable IT team that supports business goals.

PRIMARY RESPONSIBILITIES:

• Champion Aleut values: accountability transparency and rigor.
• Accountable for all IT outages incidents and service disruptions regardless of root cause or delivery model (internal staff or vendors).
• Serves as the final escalation point for critical issues leading triage resolution and postâincident reviews.
• Ensures incidents result in measurable improvements to resilience controls and operating procedures.
• Establishes enforces and continuously improves operational standards for monitoring patch management backup and recovery access controls change management configuration management and documentation.
• Holds staff and vendors accountable for adherence to defined standards; responsibility extends beyond policy creation to dayâtoâday enforcement and followâthrough.
• Ensures infrastructure and operational practices are auditâready and support business continuity requirements.
• Operates as a working manager balancing people leadership with handsâon technical involvement in: Complex implementations Critical incidents and outages and Highârisk changes or investigations
• Maintains sufficient technical depth to personally assess risk challenge assumptions and make informed decisions.
• Directly links IT performance to business risk operational continuity financial exposure and reputational impact.
• Provides leadership with clear visibility into infrastructure health risks and tradeoffs enabling informed decisionâmaking.
• Partners with executive leadership and business stakeholders to align infrastructure capabilities with operational and strategic needs.
• Leads infrastructure lifecycle planning including modernization technology refreshes decommissioning and proactive technical debt remediation.
• Ensures disaster recovery backup and business continuity capabilities are tested documented and fit for purpose.
• Oversees vendor relationships solution selection contract performance and escalations beyond dayâtoâday coordination.
• Perform other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

• Demonstrated ability to collaborate effectively with colleagues managers executives board members and external partners.
• Advanced communication listening and interpersonal skills.
• Promote a culture of collaboration and innovation within the team.
• Proven capability to work effectively and cooperatively with all levels of management and staff across Aleut and affiliated companies; maintain a professional demeanor in all interactions.
• Advanced proficiency in Microsoft and/or macOS environments.
• Knowledge of cloud platforms. (e.g. Microsoft 365 AWS Google Workspace).
• Experience managing networking infrastructure (e.g. routers switches firewalls etc.).
• Familiarity with cybersecurity tools and practices.
• Basic understanding of ERP systems (e.g. Intact salesforce Jira) is a plus.
• Exceptional multitasking skills with the ability to prioritize tasks based on urgency and importance.
• Capacity to work independently as well as in a team-oriented environment.
• Always exhibit a professional appearance and demeanor.
• Proactively seek additional tasks and responsibilities when all assigned work is complete.
• Display willingness to seek clarification and guidance when assigned new tasks or projects.

MINIMUM QUALIFICATIONS

1. Bachelors degree in information technology Computer Science or experience that equals a degree.
2. Five (5) years of experience.

BENEFITS

• 401K - Employer matching up to 4%.
• Paid Holidays (13/year).
• Paid Time Off (accrued bi-weekly starts at 6.20 hrs per pay period/20 days a year).
• 100% Employer paid Dental/Vision for employees and their qualified dependents.
• 100% Paid Employee Life Insurance / Disability.
• Advance your career with exclusive tuition benefitsAleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.
• Potential for Annual Incentive.

PREFERENCE STATEMENT

The Aleut Corporation (Aleut) is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act 43 U.S.C. 1601 et seq. and other applicable laws.

Aleut is an equal opportunity employer. Aleut shall select train and promote the most qualified individuals based upon relevant work factors such as work quality attitude education and experience so as not to discriminate against any employee or applicant on the basis of race color sex sexual orientation national origin religion marital status changes in marital status pregnancy parental status physical or mental disability age status as a disabled veteran special disabled veteran Vietnam veteran and all other eligible veterans or other classifications protected by applicable law.

Required Experience:

Manager