Enterprise Customer Success Manager Tampa

Justt helps many of the worlds largest and most recognizable brands turn chargebacks from a constant headache into a managed predictable part of doing business. Our AI-driven platform powers chargeback operations at scale automating disputes end to end recovering revenue that would otherwise be lost and removing a major operational burden from finance risk and operations teams across multiple regions and verticals.

Were a global company with teams across markets and disciplines working closely with leading players in the payments ecosystem. Our culture is built on clear thinking collaboration and a strong sense of ownership. At Justt youll partner with product engineering data success and go-to-market teams to build technology that sits at the core of modern payments and has a direct measurable impact on the bottom line for some of the biggest companies in the world.

What youll do

• Manage a portfolio of top-tier enterprise customers across commercial technical support and product dimensions
• Analyze portfolio performance combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end-to-end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
• Act as the go-to expert on new feature releases ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross-functionally with Sales Product and Marketing to expand Justts regional presence

Requirements:

• 5 years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross-functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long-term value-driven customer relationships
• Comfortable operating in fast-paced dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry - an advantage