Account Management Representative

Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!

Learn more about us as a workplace are looking for anAccount Management Representativeto join ourteaminNaperville IL.

Greetings from your futuremanager

Imexcited to welcome a new Account Management Representative to our enjoy working together in an engaging and flexible work this role you will be challenged with developing a diverse customer base within a global supply chain with opportunities to build your network both domestically and internationally.-Wade Smith Director of Customer Service

Whatyouwilldo

• Communicate with customers throughout the order lifecycle using independent judgment and discretion to resolve conflicts and solve issues as they arise

• Efficiently perform the order management process includingtimelyandaccurateorder entry analysis of orders and communication of any capacity constraints

• Maintainstocking programs including assessment of inventory levels and order replenishment

• Field and process inquiries including questions related to the companys product line

• Coordinate and communicate with both the customer and internal partners with respect to service issues

• Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration

• Effectivelyprocesscomplaintsandclaims

Whoyouare

• You have a bachelors degree in business or a related field

• You have at least five years experience in customer service or a related field seven years experience preferred

• Youdemonstratea working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle

• Youhave the ability tobalance service and cost within your daily work

• You have business understanding and knowledge as well as problem solving skills

• You have organizational and interpersonal skills

• You have knowledge related to relevant IT tools and systems ideally in systems including SalesforceSAPor both

• You are fluent in bothEnglishandSpanish