Program Manager

At SyBridge our priorities are customerdriven and executionfocused. We are committed to listening to the customers voice operating as a unified crossfunctional team and delivering value with consistency and discipline. How we show up to customersas one team with one message - plays a critical role in producing highquality outcomes and reinforcing trust in the SyBridge brand.

Position Summary

The Program Manager plays a key leadership role in driving customer satisfaction and project this position reporting to the site business unit lead you will translate strategic priorities into actionable plans that elevate the customer experience across assigned accounts and global sites. You will provide endtoend leadership of customer programs and tooling projects ensuring predictable highquality delivery from project initiation through qualification. Serving as the primary liaison between customers suppliers operations finance quality engineering manufacturing and internal teams you will ensure strong alignment accountability and execution excellence throughout the entire tooling lifecycle.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts providing clear accurate and timely communication.
• Proactively manage customer issues and needs through resolution with coordinated internal support.

• Maintain commitments and escalate risks early to prevent delays or quality concerns.
• Communicate professionally and handle sensitive matters with discretion and care.
• Strengthen customer trust by providing consistent reliable and factbased updates.
• Document and consistently apply each customers preferred communication method frequency and format.
• Use realtime communication when preferred with written followup for alignment.
• Deliver predictable updates on the agreed cadence.
• Communicate changes proactively including root cause and revised timing.

• Lead endtoend project delivery across scope schedule budget and quality.
• Develop detailed project plans with critical paths dependencies and risk mitigation strategies.
• Confirm purchase orders within 24 hours and maintain all documentation accuracy.
• Provide weekly updates maintain dashboards/trackers and ensure Salesforce accuracy.
• Identify risks early and implement corrective actions or escalate as needed.

• Partner closely with engineering on DFM reviews mold/tooling design and manufacturability considerations.
• Oversee the full tooling lifecycle including design machining polishing assembly sampling and modifications.
• Serve as the liaison for tooling updates risks and requirements across customers engineering and suppliers.
• Ensure all drawings approvals documentation and tooling deliverables meet standards and timelines.

• Lead validation cycles including T1/T2 trials debugging measurement reviews and corrective actions.
• Ensure capability targets acceptance standards and deliverables are met with minimal rework.

• Own project and tooling budgets including cost tracking variance analysis and forecasting.
• Manage engineering changes and customer change orders through defined approval processes.
• Ensure timely and accurate financial documentation and change order reconciliation.

Qualifications

• Bachelors degree in Engineering Business Project Management or related toolmaking field preferred
• 3-5 years of project/program management experience; mechanical design injection molding process engineering or tooling industry experience strongly preferred
• Strong communication crossfunctional coordination and customerfacing experience
• Proven risk management problemsolving and leadership skills
• Experience with ERP and CRM platforms (Salesforce preferred)

Education Requirements B.S. in Engineering or Business or equivalent work experience within the industrial manufacturing preferrable thermoplastic injection molding.

Our commitment to you

SyBridge Technologies is an Equal Opportunities Employer. We are committed to a workplace free from discrimination harassment and victimisation where all individuals are treated with dignity and respect.

Employment decisions are based on business needs role requirements and merit without regard to gender civil status family status sexual orientation religion age disability race membership of the Traveller community or any other characteristic protected under the Employment Equality Acts . We welcome applications from candidates of all backgrounds and age groups.

This role involves prolonged computer use and periods of sitting. Reasonable accommodations will be provided where required in accordance with applicable legislation.

Required Experience:

Manager