Billing & Settlements Manager

Join us at InnPower as a Billing & Settlements Manager!

About Us

Located at 7251 Yonge Street in Innisfil InnPower is one of the fastest growing electrical utilities in Ontario servicing the Town of Innisfil and South Barrie. We serve our community as the local hydro utility looking after the distribution (wires) business with approximately 24000 customers and a service territory of 292 square kilometers.

Weve created an inclusive culture where employees are encouraged to share new ideas and opinions and have their voices heard!

Our Mission: To deliver the energy our communities depend on to grow and prosper with a commitment to safety and reliability and a passion for value-added services to our customers employees and shareholder.

Our Vision: To be one of Canadas most innovative utilities committed to boldly leading change to create maximum value for our stakeholders.

Our Values:

• Health Safety & Environmental (HSE) Stewardship
• Innovation & Sustainability
• Fiscal Prudence
• Fostering a Collaborative Supportive & Respectful Culture
• Community Leadership & Presence

Why work for InnPower

• Excellent health and dental benefits
• A great pension plan
• Employee Assistance Program for mental health & wellbeing
• We have a fantastic workplace culture!

The Opportunity

The Manager of Billing and Settlements is responsible for leading and overseeing all billing and utility settlement activities for InnPower and its affiliates ensuring accurate timely and compliant billing for electricity water wastewater and other services. The role provides operational leadership to billing staff maintains strong billing controls and data integrity and ensures effective reconciliation of revenues and settlements with market participants municipalities and service partners. Working collaboratively with Customer Service Finance Regulatory and internal stakeholders the position supports regulatory compliance and revenue assurance. The role also contributes to financial oversight and continuous improvement initiatives that enhance operational efficiency regulatory compliance and customer experience.

Responsibilities include but not limited to:

• Provide overall leadership and accountability for all billing activities across the organization including electricity water wastewater thermal and gas billing.
• Ensure all bills are accurate timely and compliant with applicable legislation and regulatory requirements.
• Oversee billing cycles adjustments corrections and re-bills ensuring strong record-keeping and audit trails.
• Maintain the integrity and accuracy of billing data within the Customer Information System (CIS) and related systems; conduct regular reviews to identify and resolve billing errors.
• Plan schedule monitor and report on monthly billing activities.
• Develop maintain and improve billing policies procedures and documentation to support consistent and compliant practices.
• Prepare review and analyze billing consumption and revenue reports.
• Oversee technical configuration and functionality of billing systems ensuring accurate rate application system integration and data processing.
• Ensure timely acquisition and validation of metering and consumption data to support accurate and efficient billing cycles.
• Resolve escalated and complex billing issues ensuring appropriate root cause analysis and corrective action.
• Lead and oversee all electricity settlement and reconciliation activities ensuring accurate and timely settlement of energy and transmission costs with the Independent Electricity System Operator (IESO).
• Manage water and wastewater settlement and reconciliation processes with municipal partners bulk suppliers and service providers in accordance with service agreements and regulatory requirements.
• Investigate and resolve settlement discrepancies working collaboratively with Finance regulators system operators municipalities and service providers.
• Ensure settlement data integrity by validating meter data rate application and system inputs used for both billing and settlement calculations.
• Support regulatory and market reporting obligations related to settlements including documentation data submissions and audits.
• Develop maintain and continuously improve settlement procedures controls and documentation to ensure compliance efficiency and alignment with industry rules and best practices.
• Review and validate settlement statements invoices and variances to ensure accuracy.
• Support regulatory reporting and data submissions related to billing and settlements.
• Support regulatory applications and filings (e.g. IRM rebasing and variance account disposition) by providing settlement data analysis and subject matter expertise.
• Create and maintain database queries and reports to support billing accuracy settlements analysis and performance monitoring.
• Identify opportunities to improve billing and settlement efficiency automation controls and data quality; lead or support implementation of these changes.
• Ensure effective use and continuous improvement of CIS metering and billing-related applications.
• Stay current with utility industry changes including regulatory updates and assess billing and settlement impacts.
• Lead system enhancements upgrades and implementations related to billing and settlements.
• Lead coach and develop direct reports.
• Manage staff performance scheduling workload distribution and training to meet billing and settlement timelines and quality standards.
• Foster a positive respectful and compliant work environment consistent with collective agreements and corporate policies.
• Establish team performance metrics and monitor key performance indicators aligned with organizational objectives.
• Work closely with Customer Service to support a smooth handoff of billing-related inquiries escalations and corrections while maintaining clear role separation.
• Collaborate with Finance and Regulatory on revenue reconciliation settlement reporting and audit support.
• Liaise with internal departments external vendors municipalities regulators and industry partners as required on billing and settlement matters.
• Provide billing and settlement expertise to internal projects system upgrades and new service implementations.
• Develop and manage departmental budgets including forecasting cost monitoring and variance analysis.
• Collaborate with Finance to support revenue forecasting reporting and financial planning activities.
• Monitor financial impacts of billing and settlement activities and recommend improvements to enhance revenue assurance.
• Ensure billing and settlement activities comply with applicable legislation regulatory requirements privacy legislation and internal controls.
• Identify and mitigate risks related to billing accuracy settlement processes and regulatory compliance through strong internal controls and monitoring.
• Support internal and external audits by providing accurate billing and settlement data and documentation.
• Perform duties in accordance with InnPowers Health and Safety policies procedures and applicable legislation.
• Perform other related duties as assigned.

Qualifications

• University degree or College diploma in Finance Business or a related field.
• Financial designation will be considered an asset.
• Minimum of 5 years billing experience
• Minimum of 5 years experience managing a team preferably in a unionized environment
• Excellent interpersonal project/time management report-writing presentation problem-solving and staff leadership and supervisory skills with a strong aptitude for adapting to change.
• Proficiency with NorthStar Customer Information System mCare Savage Utilismart MDMR QMC MeterConnx etc. is considered an asset.

If you are interested in this opportunity we would love to hear from you!

InnPower values an inclusive environment. Accommodations for persons with disabilities will be provided on request to support candidate participation in all aspects of the recruitment process. To request accommodation please contact Human Resources at .

We thank all respondents for their interest however only those who will be requested to attend an interview will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Required Experience:

Manager