Unit Secretary

Mercy Rehabilitation Hospital Northwest Arkansas - 4313 S Pleasant Crossing Blvd. Rogers Arkansas 72758

Unit Secretary

Job Type: Full Time - Days

Schedule: 8am - 5pm

Your experience matters:

Mercy Rehabilitation Hospital - Northwest Arkansas is part of Lifepoint Health a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Unit Secretary joining our team youre embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team:

We pride ourselves on exceptional teamwork we support one another to deliver safe compassionate care.

Our strong collaboration and commitment to best practices lead to positive patient outcomes and a high-quality healing environment.

How youll contribute:

A Unit Secretary who excels in this role:

Essential Functions

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel physicians ancillary departments patients and families to exchange information.
• Provide non-clinical patient support (e.g. respond to call lights fulfill requests for non-care items accompany patients to appointments assist in the café as assigned).
• Perform other duties as assigned.

Additional Information

Demonstrates professional courteous and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Unit Secretary Position Summary

Provides frontline administrative and receptionist support for the nursing unit. Initiates maintains and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients families physicians and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

Why join us:

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

Comprehensive Benefits: Multiple levels of medical dental and vision coverage for full-time and part-time employees.

Financial Protection & PTO: Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.

Financial & Career Growth: Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.

Employee Well-being: Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).

Professional Development: Ongoing learning and career advancement opportunities.

What were looking for:

Education: High school diploma required; two years of college-level education preferred.

Experience: Prior hospital experience preferred.

Technical: Computer experience required; EMR/electronic documentation familiarity desirable.

Communication: Ability to speak and write concisely; knowledge of medical terminology desirable.

Interpersonal: Works effectively with all levels of medical personnel patients and families; strong customer service; reliability and attention to detail.

Connect with a Recruiter:

Have questions Please contact Tiffany Williams by emailing

Mercy Rehabilitation Hospital is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Certified Nurse Aide joining our team youre embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.