Manager, Field Medical Operations
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Job Location:
Cambridge, MA - USA
Monthly Salary:
$ 118000 - 158000
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
About this Role
The Manager Field Medical Operations serves as the operational backbone for the North America Field Medical organization. This role sits at the intersection of Field Medical Medical Excellence IT/CRM and Analytics ensuring seamless operational execution scalable processes and timely issue resolution.
This individual will lead the intake prioritization and resolution of Field Medical systems and operational issues while driving continuous improvement compliance and operational readiness to meet current and future business needs. The role requires a proactive self-starting professional who can partner effectively with both business and technical stakeholders.
Key Responsibilities
Own and manage the Field Medical operational and systems issue intake triage prioritization execution and close-out processes.
Serve as the central point of accountability for Field Medical Operations and Systems-related issues ensuring timely and effective resolution.
Identify trends root causes and potential compliance risks to inform long-term operational solutions.
Design optimize and standardize operational workflows SOPs playbooks and governance models.
Maintain audit-ready documentation to support consistent and compliant field execution.
Contribute to the development of the Field Medical Operations roadmap and governance frameworks.
Lead and facilitate cross-functional working groups in collaboration with Medical Excellence IT/CRM and other stakeholders.
Partner with IT/CRM teams to translate business and operational requirements into user stories test cases and UAT scenarios.
Collaborate with Analytics teams to interpret operational trends and ensure data quality for reporting and insights.
Develop and deliver training materials job aids and change management initiatives to drive system and process adoption.
Support operational readiness for therapeutic area launches and the deployment of new field capabilities.
Required Qualifications
Bachelors degree in a scientific technical or business discipline or equivalent experience.
8 years of experience in Medical Affairs and/or Commercial Operations within the biotech or pharmaceutical industry.
Demonstrated experience in issue and backlog management UAT/validation execution and change or release communications.
Strong working knowledge of Field Medical technologies including Veeva CRM Veeva Vault Align and related platforms.
Proven ability to design and own operational workflows including intake and prioritization models.
Experience developing and maintaining SOPs playbooks and operational documentation.
Strong stakeholder management skills across Medical Operations Medical Excellence Compliance and IT/CRM.
Excellent written verbal and executive-level communication skills.
Preferred Qualifications
Experience serving as a business process owner or subject matter expert for Field Medical systems.
Experience supporting Field Medical operational readiness during therapeutic area launches.
Familiarity with external engagements contracting workflows medical insights medical inquiries and CRM-enabled field processes.
Working knowledge of compliance requirements and documentation standards for Field Medical activities.
Experience with continuous improvement methodologies such as Agile or Lean.
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including but not limited to relevant skills & experience job location and internal equity.
Regular employees are eligible to receive both short term and long-term incentives including cash bonus and equity incentive opportunities designed to reward recent achievements and recognize your future potential based on individual business unit and company performance.
In addition to compensation Biogen offers a full and highly competitive range of benefits designed to support our employees and their families physical financial emotional and social well-being; including but not limited to:
- Medical Dental Vision & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10000 per calendar year
- Employee Resource Groups participation
Why Biogen
We are a global team with a commitment to excellence and a pioneering spirit. As a mid-sized biotechnology company we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning growth and expanding their skills. Above all we work together to deliver life-changing medicines with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds cultures and perspectives make us a stronger and more innovative company and we are focused on building teams where every employee feels empowered and inspired.Read onto learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex gender identity or expression sexual orientation marital status race color national origin ancestry ethnicity religion age veteran status disability genetic information or any other basis protected by federal state or local law. Biogen is an E-Verify Employer in the United States.
Required Experience:
Manager
About Company
Founded in 1978, Biogen is a leading biotechnology company that pioneers innovative science to deliver new medicines to transform patientsÂ’ lives and to create value for shareholders and our communities. We apply deep understanding of human biology and leverage different modalities, ... View more
