Field ServicesTechnician

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Job Description:

Information Systems Specialist 5 Field Services Technician
Oregon Department of Transportation
Support Services Division Information Systems Branch

Field Services Unit
Portland/ Hybrid

The role:

Were hiring a field services technician in Portland! Join a team where strong people skills meet hands-on technical this role youll help provide the essential technical support that keeps ODOT employees working efficiently and effectively across the state. Every day brings something new and as technology continues to evolve so does the work we do. If you enjoy problem-solving continuous learning and making a real impact wed love to have you on our team!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregons communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying visit our applicant information website to learn more about our process. If you are a current State of Oregon employee you must apply through your employee Workday profile.

A day in the life:

• Provide onsite and remote IT support resolving hardware software and connectivity issues.

• Prioritize and troubleshoot requests from Information Technology Service Management Solution support desks technicians vendors and customers.

• Install upgrade configure and test agencyapproved software and client applications.

• Diagnose and resolve system conflicts performance issues and agencywide problems.

• Evaluate repair and replace PC hardware and assist with infrastructure component issues.

• Install and supports new IT equipment including work in remote locations and during major upgrades.

• Assist with network access VPN setup LAN/WAN troubleshooting and performance monitoring.

• Introduce and evaluate new technology software and hardware solutions to meet business needs.

• Support office moves small projects and processes requests for new software or hardware.

• Identify secure back up and assist users with data management needs.

• Work is performed in a normal office environment. Will be required to work irregular hours (weekends evenings and holidays).

• Travel is required for job related purposes to respond to problems and provide service at various locations.

• Must be able to lift computers and related equipment up to 60 pounds.

• To request a copy of the position description which includes all duties and working conditions please email .

Whats in it for you:

• Work/life balance 11 paid holidays a year flexible work schedules paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed accurate and reflect your skills experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

• Four (4) years of information systems experience providing IT support for customers using Windows PCs for a medium or large organization

OR

• An associates degree in computer science information technology or related field OR completion of a two (2) year accredited vocational training program in information technology or related field;
  AND two (2) years of information systems experience providing IT support for customers using Windows PCs for a medium or large organization

OR

• a bachelors degree in information technology computer science or related field may substitute for all of the above.

Special qualifications:

Driving is an essential function of this position. You must have a validUSdriver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What wed like to see:

If you have these attributes let us know in your application materials! Its how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills experience and education to help us decide who will move forward.

• Experience providing excellent IT support in a business setting.

• Experience managing multiple priorities.

• Experience troubleshooting complex IT issues remotely and in person.

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the Need help section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the what wed like to see section above.

    • Your cover letter must be limited to no more than two (2) pages.

    • Please address your cover letter to Shannon Pratt IT Field Services Manager.

    • Generic cover letters that do not address the qualities that you have under the what wed like to see section may receive lower scores than those that addressed the desired qualities.

    • You must upload your cover letter in the Resume/Cover Letter section of the application.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee the tasks will come to your Workday inbox.

• If you are a veteran or Oregon National Guard servicemember you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help

• For questions call or email

Additional information:

• This classification is currently undergoing a statewide classification study.

• We do not offer visa sponsorship. If you are hired you will be required to fill out the US Department of Homeland Securitys I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer and we are unable to proceed if E-Verify participation is required e.g. STEM Optional Practical Training (OPT) Extension.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an education institution during the application process.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based criminal background checks on final candidates including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license LEDS (Law Enforcement Data System) and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race religion color sex age national origin disability sexual orientation or any other class protected by state or federal laws in admission or access to our programs services activities hiring and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions concerns or complaints regarding EEO/AA/ADA contact 1- (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at . Oregon Relay Service can be reached by calling 7-1-1.

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