Claims Handler Green Flag Rescue

Claims Handler Salary - 26700

This is a great job for someone who is passionate about delivering outstanding customer care supporting customers during emergency breakdown situations often at stressful and unexpected moments. Youll be the calm reassuring voice our customers rely on ensuring help is delivered quickly safely and effectively.

Working within the Green Flag Rescue team youll handle inbound calls from customers requiring urgent assistance coordinating rescue and recovery services and managing claims from start to finish. Youll balance empathy with efficiency making confident decisions while maintaining accurate and compliant records.

A bit about the job

• Supporting customers during emergency breakdown situations with empathy and reassurance

• Handling inbound calls and providing clear guidance during stressful circumstances

• Assessing policy cover and applying terms accurately to determine rescue and recovery solutions

• Arranging and coordinating rescue and recovery services with agents and suppliers

• Managing claims end to end taking ownership through to resolution

• Liaising with internal teams and external partners to ensure seamless service delivery

• Maintaining accurate compliant records and identifying and supporting vulnerable customers

Skills and experience were looking for:

• Strong customer service and communication skills with a customer-first mindset and problem solving abilities

• Empathy resilience and attention to detail

• The ability to stay calm and make sound decisions under pressure

• Good IT skills and confident using Microsoft packages e.g. Outlook and Word

• Customer Service or Claims handling experience is desirable

Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 50% of their time in the office. Initial training will take place in the Leeds office and may last up to a minimum of 12 weeks.

What youll get for this role:

Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Employer contributed pension

• Annual company bonus

• Discounts on insurance products

• Generous holiday allowance

• Flexible benefits package including optional health and dental insurance

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Aviva is for Everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

Wed love it if you could submit your application online. If you require an alternative method of applying or if you have any queries in relation to the vacancy please contact Peter at