Senior Claims Handler

Location: Remote (UK Based)
Working Hours: Monday to Friday
Salary:per annum

We are looking for an experienced Senior Travel Claims Handler to join our dynamic and supportive team. This is an exciting opportunity to work remotely while playing a key role in delivering exceptional claims handling services across a diverse and global client base.

In this role you will manage travel insurance claims end-to-end from initial documentation through to final resolution. Youll take ownership of complex high-value and sensitive cases acting as a trusted point of contact for VIP clients and providing expert guidance to colleagues.

• Managing travel claims from start to finish including assessment investigation settlement and closure
• Handling high-value and complex cases with professionalism and accuracy
• Communicating with customers underwriters and third parties via phone and email
• Supporting and mentoring team members including authorising claims within your authority
• Reviewing appeals complaints and sensitive cases to ensure fair outcomes
• Identifying and preventing fraud and managing recoveries where appropriate
• Providing clear explanations of claim decisions in line with policy terms
• Supporting internal reporting claim analysis and process improvements
• Working closely with 24/7 assistance teams to ensure a seamless customer journey

• Strong claims handling experience with excellent attention to detail and analytical skills
• Ability to manage workloads independently while collaborating effectively with others
• Outstanding customer service and communication skills
• Confident handling complex cases complaints and VIP clients
• Strong IT skills including Microsoft Office (Excel Word PowerPoint)
• A calm professional and solutions-focused approach

• 5 years experience across travel medical legal expenses or liability claims
• 3 years specialising in travel claims
• Experience with fraud detection recoveries and complaint resolution
• Additional language skills (beneficial but not essential)

• Remote working with a healthy work-life balance
• Monday to Friday schedule (no weekends!)
• Competitive salary of
• 22 days holiday bank holidays increasing to 30 days with service
• Your birthday off and Christmas Eve off
• Bupa dental cover
• Health Shield cash plan (optical & everyday healthcare)
• Comprehensive travel insurance
• Royal London pension scheme
• Death in service benefit
• Paid volunteer days

Youll be joining a collaborative supportive environment where your expertise is valued and your development is encouraged. We pride ourselves on delivering high-quality service while supporting our people to thrive.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin religion gender gender identity or expression sexual orientation genetic information disability age veteran status and other protected statuses as required by applicable law.