Senior Product Designer

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.

At Crunchtime you will contribute directly to the roadmap of our Food Safety and Operational Excellence product working closely with other designers product managers and engineers to design build and optimize user experiences. We are looking for someone to conduct customer and market research discover new problem spaces define solutions optimize experiences and contribute to the product vision. Youll be at the heart of delivering new products that solve real problems for some of the worlds most recognized brands.

Being a Senior Product Designer at Crunchtime! means:

• Being a problem-solver with an ability to cut through complex workflows and information architecture in order to deliver clear and simple solutions

• Building deep customer empathy and using data to make decisions

• Putting customers first and asking why before how

• Partnering closely with Product Management and Engineering but also being proactive to help advance the mission of our organization

What youll do

• Craft low and high-fidelity mockups

• Design user flows and experiences that go beyond visual interfaces

• Conduct user research around personas and user experiences sharing your findings with Product Management and incorporating into the product solutions you design

• Partner with product managers in conducting customer discovery to uncover the customer Jobs-to-be-Done pain points limitations and goals

• Work across multiple teams partnering with other designers product managers and engineers to guide concepts from research to ideation and through to execution

• Lead proactive design projects from start to finish

• Collaborate with other product designers to manage and implement a Design System and advocate for scalable design solutions

What we are looking for

• 3 years of experience as a Product UX or UI Designer for SaaS and mobile products

• Experience applying user research methods including user interviews competitive analysis and user testing

• Expertise with relevant design and prototyping tools such as Figma Sketch and InVision (the tools we use) or similar tools like the Adobe Creative Suite

• Excellent written and verbal communication and presentation skills

• Own and execute user experience design from concept through launch and support

• Must be able to work hours with at least a 4 hour overlap in the Eastern Time Zone
  
  

Nice to have

• Domain experience in retail operations operations research or related fields

• Experience as Product UX or UI Designer working on Enterprise product is a big plus

• Experience with distributed or omni-channel systems complex user interfaces or other challenging customer problems

• Youve helped make your work environment fun and its important to you.

• Youve built great relationships with coworkers in the past and want to keep doing it.

• You care similarly about designing great products and building great relationships with other people.

• Youre interested in the types of business problems we are solving.

What youll get

• Great mission-driven team members from diverse backgrounds with a strong company culture

• Competitive pay

• Unlimited PTO

• Paid company holidays

• Yearly team off-sites

• International travel opportunities

• Medical dental and vision benefits (FSA HSA & HRA options)

• Basic & Voluntary Life Insurance

• 401k employer match

• Wellness benefits (Headspace OneMedical OmadaGympass Carrot)

• Commuter benefits

• Work in an open environment on solutions that are reshaping the way businesses operate

• Fun team events

• Ability to have a big impact

• 10 weeks of paid parental leave

• Fitness reimbursement

• Learning & development funds

About Us

Crunchtime! is how top operators elevate team execution in every store. Restaurant retail and other multi-unit operators such as Chipotle Dominos and 7-Eleven use the platform to automate how operating procedures and key initiatives are rolled-out and enforced. Supporting 40000 locations in over 35 countries Crunchtime! makes every field and store employee more productive and better equipped to do their jobs well.

Equal Employment Opportunity Statement

At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.