Help Desk Analyst L1

Zones.

Job Location:

Portland, TX - USA

Weekly Salary: USD 25 - 28

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview:

Term: 1 year

Location: Portland OR

Pay: $25.00 - $28.00; commensurate with experience

Hours: 8:00 am 5:00 pm

As a Help Desk Support Analyst youll play a key role in ensuring our global teams have the technology they need to innovate collaborate and deliver exceptional experiences to our customers and athletes worldwide. Youll provide first-line technical support troubleshoot issues and contribute to a seamless IT environment that powers our mission.

What you will do as the Help Desk Support Analyst:

The requirements below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.

Respond to incoming queries from employees via phone email or ticketing systems resolving technical issues related to hardware (e.g. laptops desktops) software (e.g. Microsoft Office SAP or proprietary tools) and network connectivity.
Perform initial troubleshooting and diagnostics escalating complex issues to higher-tier IT teams when necessary.
Assist with onboarding new team members by setting up accounts configuring devices and providing basic IT training.
Maintain accurate records of incidents and resolutions in a service management system (e.g. ServiceNow or similar).
Support remote and hybrid work environments ensuring tools like VPNs collaboration platforms (e.g. Microsoft Teams) and mobile devices function effectively.
Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
Stay updated on IT systems new product releases and emerging technologies to provide proactive support.
Collaborate with global IT teams to ensure consistent service delivery across regions.

What you will bring to the team:

1-3 years of experience in a help desk or IT support role.
Proficiency with Windows and/or macOS operating systems Microsoft Office Suite and basic networking concepts (e.g. Wi-Fi VPN).
Familiarity with IT ticketing systems and remote support tools (e.g. TeamViewer SCCM).
Strong communication skills with the ability to explain technical concepts to non-technical users in a clear patient manner.
A problem-solving mindset and a passion for delivering excellent customer service.
Ability to work in a fast-paced team-oriented environment with a global scope.
Bonus: Experience with SAP retail POS systems or multilingual skills (e.g. English plus German Spanish etc.) given international presence.

#LI-TB1

Zones offers a comprehensive Benefits package

While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.

At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.

Required Experience:

DescriptionPosition at Zones LLC.Company Overview:When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TMZones is a Global Solution Provide...