VP, Client Services

THE POSITION:

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners as well as meeting client and EVERSANA INTOUCH goals for each accounts financial health targets and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required along with the ability to bring new services to our clients frequently allowing them to understand the depth of EVERSANA INTOUCHs offerings. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Client Leadership & Strategic Partnership
  Act as a senior trusted advisor to key global and regional clients building longterm strategic partnerships and ensuring the agency is positioned as a critical business partner.
• Client Portfolio Ownership
  Own and lead a portfolio of flagship accounts with full accountability for client satisfaction retention organic growth and overall financial performance.
• Business Growth & Revenue Expansion
  Drive organic growth across existing clients through upsell and crosssell of integrated services while partnering with New Business teams on pitches renewals and strategic opportunities.
• Agency Integration & Delivery Excellence
  Lead crossfunctional multidisciplinary teams (Strategy Creative Media Digital Data PR Production) to deliver bestinclass work on time on budget and to scope.
• Commercial & Financial Management
  Oversee account profitability forecasting billing and cost control; ensure disciplined commercial governance margin optimization and accurate revenue reporting.
• Client Experience & Quality Standards
  Set and uphold high standards for client service excellence; proactively identify and mitigate risks manage expectations and resolve complex client issues at an executive level.
• Leadership & Team Development
  Build mentor and inspire senior Client Services leaders and account teams; develop succession plans capability growth and a strong performance culture aligned with agency values.
• Global & Multimarket Coordination
  Lead and coordinate multinational account teams across regions and markets ensuring consistent strategic approach operational alignment and governance.
• Strategic Planning & Insight
  Translate client business objectives into integrated communication strategies leveraging market insights data and emerging trends to drive measurable impact.
• Executive Stakeholder Management
  Represent the agency at seniorlevel client meetings industry forums and internal leadership forums; contribute to agencywide strategy and decisionmaking.
• Process Innovation & Transformation
  Champion continuous improvement of client service models tools and workflows; drive innovation in ways of working including new technologies platforms and operating models.
• All other duties as assigned. 

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above this role also includes the following unique responsibilities:

• Responsible for and oversee their respective department.
• Interview select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes promotions transfers discipline and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB:

• Travel (% or number of days): 30%
• Hours (Hours per week days of the week): 40hrs Monday-Friday

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES:

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.

• Approximately 12 to 15 years of agency consultative pharmaceutical and/or healthcare experience is required 
• Thought leader for integrated and digital marketing and communications 
• Self-sufficient and self-motivated with the ability to independently manage major clients and brands 
• Demonstrated P&L targets met through existing and expansion business opportunities 
• Proven leadership and mentoring skills 
• Leader of cross-functional project teams across the organization 
• Experience negotiating and executing agreements 
• Creative thinker with analytical skills 
• Ability to collaborate effectively at all levels and functions 
• Applied understanding of technical development and processes 
• Demonstrated problem-solving skills 
• Ability to determine staffing needs within the account team and extended teams 
• Bachelors degree required in Business Marketing Journalism or Communications 
• Demonstrated written presentation and verbal communication skills 
• Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization 
• Travel required 

Additional Information :

Patient Minded I act with the patients best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters I speak up to create transparent thoughtful and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Follow us on LinkedIn Twitter

Remote Work :

Yes

Employment Type :

Full-time