Coordinator, Donor Services

Union: Non-Union
Department: Customer and Business Operations
Reports to: Senior Manager Business Operations
Hours: 35 hours
Hiring range: $50000 - $60000 (plus other compensation elements such as bonus pension and more)
Status: Permanent Full Time
Vacancy: Existing Vacancy - Backfill
Posted Date: May 8 2026
Closing Date: May 21 2026 

As an integral member of the Business Operations team you will be responsible for answering calls responding to emails and managing a number of work queues that require frequent interactions with donors and internal members of the PMCF team.  Reporting to the Senior Manager of Business Operations you will work together to provide an exceptional donor experience by responding to and resolving issues in a timely manner.

You will:

• Serve as a point of contact for donors inquiring about donations general foundation questions campaign questions etc. through phone and email
• Help manage donor information within the organizations CRM (Adding new constituents updating constituent information recording privacy preferences)
• Review daily work queues and respond to requests in a timely manner
• Liaise with donors courteously and professionally to resolve their concerns by phone and email
• Follow PMCF priorities processes and policies to support the team and respond to donors in a timely manner
• Collaborate with internal stakeholders to fulfill donors requests
• Process gifts as required
• Responsible for the printing and mailing (or emailing) of donor letters receipts acknowledgements and cards
• Provide coverage for reception when required.
• Support the CARE Values of the PMCF:
  • Collaboration Being proactive and keen to help the team succeed pitch in when required and work with other teams to provide an exceptional donor experience.
  • Accountability Being a team player and contributing to the teams success with the willingness to learn new systems processes and tools.
  • Respect Approach day-to-day interactions in a polite and inclusive manner.
  • Excellence Fully embracing the responsibilities of the Donor Services Coordinator and suggesting process improvements to foster an exceptional donor experience.

Qualifications :

• 1 years of experience in a data entry in a call center environment is an asset
• An undergraduate degree or an equivalent combination of education and experience
• Experience in fundraising (paid or volunteer) 
• Excellent verbal and written communication skills
• Ability to work effectively with frequent interruptions by prioritizing multiple incoming requests in a professional and timely manner
• Proficiency in Microsoft Office 365 (Outlook Word Excel PowerPoint SharePoint Teams) is required
• Working knowledge of Blackbaud CRM and Asana is an asset
• Demonstrated problem-solving skills and the ability to work across the foundation to find the answer to donor questions
• Ability to adapt to new technology

Additional Information :

We believe that the way we work together is just as important as what we accomplish. By making choices and taking actions that align with our values we achieve greater success and our work lives become happier and more meaningful.

At PMCF we strive to foster a culture built on Collaboration Accountability Respect and Excellence (CARE). Central to these values is our commitment to IDEAA: Inclusion Diversity Equity Accessibility and Anti-Racism.

• Experience a sense of purpose that you wont get anywhere else in any other job. You will be making a difference for millions of people impacted by cancer
• We have an open and approachable culture that enables you to bring your best ideas forward
• We offer a competitive compensation package including competitive salary incentive pay health benefits and Healthcare of Ontario Pension Plan
• We will invest in your growth through ongoing learning opportunities individual development planning and education assistance programs
• We offer a hybrid work environment with Tuesday Thursday and one other day per week in office or as required subject to business needs

UHN is a respectful caring and inclusive workplace. We are committed to championing accessibility diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities 2SLGBTQ BIPOC persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time