Service Desk & Workplace (mwd)

As part of the Service Desk & Workplace department you provide hands-on operational support for users within an international group spread across multiple locations. You act as the primary point of contact for employees technology needs and ensure the reliability and continuous improvement of IT services.

• Technical Support: Provide resolution of Level 1 and Level 2 incidents and service requests.
• Intervention: Resolve as many requests as possible at first contact using remote support tools or directly on-site.
• Ticket Management: Log track and close incidents and service requests accurately within the ITSM tool.
• Hardware & Software: Deploy IT equipment manage system images and install and configure hardware and software.
• Projects & Processes: Contribute to the creation of technical procedures documentation (Knowledge Base) and the implementation of specific IT projects.
• Lifecycle Management: Monitor inventory and maintain IT equipment throughout its lifecycle.
• Continuous Improvement: Proactively suggest improvements to existing tools and perform technology watch activities.

Qualifications :

Required Technical Skills :

• Windows 11 environment (installation configuration troubleshooting)
• Microsoft 365 ecosystem (Office Teams SharePoint OneDrive)
• Microsoft 365 administration (licenses access management) and Entra ID (formerly Azure AD)
• Active Directory (object management groups GPOs)
• Exchange messaging (On-Premises and Online)
• Hardware (PCs peripherals IP and mobile telephony)
• Atlassian collaboration tools (Jira Confluence)

Assets:

• Knowledge of PowerShell Windows Server SCCM (MECM)
• Basic networking knowledge (switches/routers)
• ITIL certification or strong ITIL culture

Soft Skills: 

• Strong interpersonal skills and a high level of customer service orientation
• Rigorous autonomous and highly organized
• Pragmatic mindset with the ability to find quick solutions
• Team-oriented with a strong knowledge-sharing mindset
• Flexible (occasional travel required maximum 10%)

Additional Information :

All our positions are open to both women and men and are of course open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time