Senior Business Analyst – Service Delivery Dashboard DVW000543

Application Deadline: 24 June 2026
Location: Belgium (Hybrid multi-site: Hasselt Antwerp Willebroek Ghent and others as required)
Start Date: 17 August 2026
Contract Duration: Project-based assignment (management reporting rollout )

We are seeking an experienced Senior Business Analyst to support the development of a data-driven service delivery dashboard within a strategic transformation programme focused on inland waterway services.

This role is part of a broader initiative to enhance transparency performance reporting and customer-centric service delivery for the inland navigation sector. You will play a key role in translating stakeholder needs into measurable service indicators supporting management reporting and contributing to the design of a scalable service performance dashboard.

The initiative aims to improve decision-making strengthen stakeholder communication and enable continuous improvement through structured performance insights.

• Lead business analysis activities for service performance reporting and dashboard development.
• Translate strategic objectives into measurable KPIs and service indicators.
• Facilitate workshops and discussions with management teams and sector stakeholders.
• Support the design and implementation of customer-centric service development initiatives.
• Define and improve management reporting structures and performance dashboards.
• Analyse and optimise business processes (BPM) related to service delivery.
• Support the development of customer journey mapping and service design improvements.
• Collaborate with project teams to ensure alignment between business needs and technical implementation.
• Gather document and validate business requirements for reporting and analytics solutions.
• Ensure stakeholder alignment across multiple internal and external parties.
• Contribute to project planning budgeting and delivery coordination for initiatives ranging between 25K and 250K.
• Support the integration of reporting outputs into long-term management reporting frameworks.

• Minimum 8 years of experience in technical or comparable environments.
• Minimum 5 years of experience in business operations applied to ICT environments.
• Proven experience working with and advising management teams.
• Strong experience in customer-focused service development.
• Experience designing and implementing management reporting systems.
• Strong background in business process management (BPM) and process optimisation.
• Experience in public service improvement preferably within utilities or similar sectors.
• Strong experience in stakeholder management and communication.
• Experience leading and supporting projects with budgets between 25K and 250K.
• Familiarity with project management methodologies (e.g. PRINCE2 or equivalent).
• Willingness to travel and work across multiple sites in Belgium.
• Fluent Dutch (CEFR C2 level) is mandatory.

• Knowledge of inland navigation or waterway sector operations.
• Experience with customer journey mapping.
• Experience working within Flemish government agencies or public sector organisations.
• Strong understanding of project management disciplines (scope cost time risk issue management).
• Knowledge of legal frameworks related to data and information exchange.
• Strong communication and client-oriented mindset.

• Strong analytical and strategic thinking capabilities.
• Excellent facilitation and stakeholder engagement skills.
• Ability to translate complex operational data into actionable insights.
• Structured solution-oriented and results-driven approach.
• Strong collaboration skills in multi-stakeholder environments.
• Ability to work independently while managing competing priorities.

• Shape the future of data-driven service delivery for inland waterways.
• Contribute to the design of a national-level service performance dashboard.
• Enable better transparency reporting and decision-making across the sector.
• Support long-term transformation toward customer-centric public services.

Apply before 24 June 2026.