Site Reliability Analyst

Company

Working closely with a dedicated team comprised of operational support engineers business analysts and product owners to prioritize refine and deliver quality solutions for Treasury Forecasting and Cash Reporting business lines.

Analyst will support both Treasurys Office of Fiscal Projections (OFP) and Fiscal Services Cash Reporting Branch (CRB). OFP is responsible for producing forecasts of U.S. Government cash flows and the amount of Federal debt outstanding. CRB is responsible for collecting receipt and expenditure data from federal agencies and producing the Daily Treasury Statement (DTS) which summarizes the daily cash and debt operations of the Treasury.

The role will provide application support for Cloud technology solutions including application monitoring application tuning troubleshooting resolution of complex technical issues and development of standard maintenance procedures. Additionally the analyst will consult with developers on issues related to software development assist software quality assurance engineers as needed during system acceptance testing and provide first level support for incident management.

Responsibilities

• Monitor infrastructure health system data interfaces data ingestion processes using observability software (e.g. Grafana and OpenSearch)
• Review application infrastructure and user logs when incidents occur and to satisfy security compliance activities
• Respond to system observability alerts and user feedback by providing first level help for business operations to ensure application availability in all environments
• Collaborate with application development and infrastructure support teams to resolve application issues execute release builds support testing and coordinate disaster recovery activities
• Troubleshoot complex system issues and prepare customer communications to include ongoing status updates business impact and root cause analyses to comply with service level agreements (SLA)
• Manage requests incidents and change activities (scheduling approvals customer communications changes tickets documentation etc.)
• Ensure application maintains operational processes to support security audit and business continuity compliance
• Work directly with federal agencies financial institutions and vendors to resolve complex application and interface issues
• Participate in on-call rotation (24x7) shared amongst operational support team members

Qualifications

• B.A. B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science Information Systems or related fields of study
• At least 3-5 years experience
• Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions
• Experience implementing and maintaining Cloud based application monitoring tools
• Excellent problem solving organizational and analytical skills
• AWS Associate or Professional level certification or commensurate work experience
• In-depth knowledge and ability to execute and write ad-hoc database scripts
• Strong technical skills with the ability to coordinate manage and ensure successful daily operations of the application
• Ability to analyze technical application logs and communicate with technical and non-technical audiences
• Aware of and open to paired programming work mentality to troubleshoot issues.
• Experience with tools such as Confluence Jira Everbridge Git Apptio CloudWatch Grafana or OpenSearch a bonus
• Understand and can trace transaction batch and file processing flows
• Less than 5% travel
• US Citizenship required
• Candidates with lesser experience will be considered for a lesser level

Total Rewards

Bring your passion and expertise and well provide the opportunities that will challenge you and propel your growthalong with a wide range of benefits and perks that support your health wealth and life.

Salary: $79100 - 122600

In addition to competitive compensation we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance:

• Generous paid time off
• Tuition & Training assistance/reimbursement
• 401(k) match & Annuity/Pension fund
• Top-notch health care benefits
• Child and family care leave
• Professional development opportunities
• And more...

At the Federal Reserve Bank of St. Louis we are committed to a strong and resilient economy for all. We prioritize inclusion and strive to be a workplace where all employees can thrive. Learn more about Banks culture

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

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