Operations Support Lead II

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities include creating and automating business reporting administering bank or LOB programs/policies/procedures remediating complex system issues and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders on-site support platform and change managers.

Responsibilities:

• Provides employees with the tools needed to assist clients (may include equipment system access skilling etc.)
• Remediates system issues
• Performs reporting and analysis to identify risks and trend
• Assists with process and procedure updates in line with business changes
• Manages expenses through device recovery equipment management and virtual assistant reinforcement
• Partners with operations leaders on site support including desk assignments move assistance desk audits and equipment provisioning
• Records retention execution

Required Qualifications:

• Fraud Experience/Fraud Knowledge
• Excellent Excel Word PowerPoint Outlook Skills
• Experience creating PowerPoint Presentations for Leadership
• Knowledgeable on SharePoint usage
• Solid knowledge and use of BOSS FLASH Synergy and NIC
• Self Starter
• Ability to work with minimal supervision
• Experience working in fast paced environment

Desired Qualifications:

• Experience in Fraud Detection Operations
• Experience in Reporting/Analytics

Skills:

• Critical Thinking
• Prioritization
• Problem Solving
• Research
• Technical Troubleshooting
• Administrative Services
• Attention to Detail
• Business Acumen
• Reporting
• Written Communications
• Access and Identity Management
• Adaptability
• Business Operations Management
• Influence
• Planning

LOB Specific Information:

This job supports the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees are ready to serve clients.

Key responsibilities may include:

• Creating and automating business reporting
• Administering bank or LOB programs/policies/procedures
• Remediating complex system issues
• Provisioning employees with the tools necessary to assist clients.

Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders on-site support platform and change managers.

Shift:

Hours Per Week: