AbbVie | Analyst II – QC Laboratory IT Support

Job Title Analyst II QC Laboratory IT Support

Location North Chicago Illinois (100% Onsite)

Job Summary

STAFFXPERT LLC is seeking an Analyst II QC Laboratory IT Support on behalf of our client in North Chicago Illinois. This role is ideal for an IT professional with experience supporting Quality Control (QC) laboratory systems in a regulated pharmaceutical or life sciences environment. The successful candidate will provide technical support for laboratory software applications and analytical instrument systems while ensuring compliance with GxP data integrity and validation requirements. This position requires strong troubleshooting abilities excellent collaboration skills and the ability to work independently in a fast-paced laboratory setting.

Key Responsibilities

• Provide administration and technical support for QC laboratory software applications and systems.

• Support analytical instrument software including installation configuration maintenance and troubleshooting.

• Manage user accounts permissions and access in accordance with established security and compliance standards.

• Perform backup recovery and routine system maintenance activities.

• Diagnose and resolve software application and Windows-related issues affecting laboratory operations.

• Collaborate with laboratory personnel vendors and enterprise IT teams to resolve technical issues and implement system improvements.

• Support computer system validation (CSV) change control and documentation activities.

• Ensure compliance with GxP data integrity audit trail and regulatory requirements.

• Maintain system documentation and follow standard operating procedures (SOPs).

Required Qualifications

• Bachelors degree in Information Technology Computer Science Life Sciences or a related field or equivalent professional experience.

• Experience supporting laboratory IT systems within a pharmaceutical biotechnology or regulated life sciences environment.

• Hands-on experience with laboratory software such as Empower Thermo SampleManager LIMS NuGenesis SDMS LabX OMNIC or similar applications.

• Experience supporting laboratory instruments such as chromatography systems FTIR UV-Vis spectrophotometers balances pH meters Karl Fischer titrators or comparable analytical equipment.

• Strong troubleshooting and problem-solving skills across laboratory software and Windows-based environments.

• Knowledge of GxP data integrity principles audit trails computer system validation (CSV) and configuration management.

• Experience managing user access software administration and backup and recovery processes.

• Strong communication skills with the ability to collaborate effectively with cross-functional teams and external vendors.

Preferred Qualifications

• Experience supporting QC laboratory operations within the pharmaceutical industry.

• Familiarity with FDA 21 CFR Part 11 ALCOA principles and regulated laboratory environments.

• Experience working with vendor-supported laboratory applications and coordinating technical issue resolution.

• Ability to prioritize multiple tasks while working independently in a dynamic environment.