Operations Manager

Reporting directly to the General Manager you will play a pivotal role in overseeing the entire hotel operation including Food & Beverage Rooms Division Guest Experience Theatre Meetings & Events and Sales & Marketing. You will lead from the front ensuring exceptional guest journeys strong commercial performance and seamless operational delivery across all areas of the hotel.

This is a hands-on leadership role suited to someone who thrives in a fast-paced high-volume environment and is passionate about people service excellence and driving results.

What Youll Be Responsible For

• Leading the day-to-day operation of the hotel and acting as Deputy to the General Manager
• Driving exceptional guest satisfaction and maintaining the highest brand standards
• Managing and developing Heads of Department to build high-performing engaged teams
• Supporting revenue growth through operational excellence sales initiatives and strategic planning
• Overseeing payroll labour costs budgets stock control and financial performance
• Ensuring full compliance with Accor standards audit requirements Health & Safety and company procedures
• Collaborating closely with Sales & Marketing to maximise occupancy events and business opportunities
• Completing Senior Duty Management shifts and responding effectively to operational challenges

About You

• Previous senior hotel operations management experience within a busy hotel environment
• Strong knowledge of Rooms F&B and overall hotel operations
• Commercially aware with experience managing budgets payroll and KPIs
• A confident leader who inspires coaches and develops teams
• Passionate about delivering memorable guest experiences
• Flexible proactive and highly organised with excellent communication skills
• Experience within an upscale or lifestyle hotel brand is advantageous
• Organisation and time management skills
• Strong leadership qualities
• Strong communication skills both written and verbal
• Administration and problem solving skills
• Ability to work to deadlines
• Customer focused
• Attention to detail
• Creative
• Driven towards maximising sales and meeting departmental budgets
• Use of OPERA Cloud and Delphi system is preferable

Benefits

• Two complimentary Bonus Breaks - benefit from a free one or two day break in another  Accor property in the UK each year
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Free meals on duty and access to hotel Gym
• Company pension
• Up to 33 days of annual leave per annum
• 10% Annual Bonus

Additional Information :

• Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilst on duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: 69000 per annum plus 10% Bonus

The successful candidate must already have eligibility to work in the UK.

Remote Work :

No

Employment Type :

Full-time