Supporter Development Manager

About the role:

Porchlight is dedicated to supporting people facing homelessness poor mental health and poverty. Our donors are at the heart of everything we do and we are looking for a strategic and visionary Supporter Development Manager to lead our individual giving and legacy programmes at a pivotal moment for the charity.

While you will be based at our Canterbury office (with a required attendance of every Tuesday to collaborate with the team) you will also benefit from our hybrid working policy.

You will lead on understanding our audiences and developing compelling donor journeys that build long-term sustainable relationships. You will provide essential leadership overseeing the individual giving budget and KPIs while line-managing the Senior Individual Giving Officer and Data Co-ordinator to ensure the highest standards of donor care. You will also play a vital role in planning and delivering bold multi-channel campaigns that generate essential income grow our donor base and bring our cause to life.

Working closely with the wider Fundraising and Communications teams you will act as a spokesperson for our mission turning data-driven insights into impactful action. Whether you are designing a new fundraising product overseeing campaign performance reports or ensuring our database management meets the highest regulatory standards your work will directly empower our supporters to help us change lives.

The role requires:

• Managerial and Fundraising Expertise: You have a minimum of three years experience in a project management or direct line-management role with a proven track record of meeting financial targets and KPIs.
• Administrative and Analytical Excellence: You are confident using digital tools (Word Excel Outlook) and CRM systems like Raisers Edge to manage complex data track campaign activity and ensure compliance with GDPR and Gift Aid regulations.
• Strategically-Minded and Creative: You have a strong understanding of donor journeys digital marketing channels and how to create products and messages that inspire long-term loyalty.
• Organised and Adaptable: You excel at managing multiple projects simultaneously and are willing to work flexibly including occasional unsocial hours to support fundraising initiatives and events.
• Impact Reporting: Using the Raisers Edge database to track progress against KPIs manage donor data hygiene and ensure every supporter is thanked personally.

Working pattern: 9am to 5pm Monday to Friday with some flexibility required.

Location type: On-site / hybrid working.

Contract type: Permanent 37.5 hours per week

Interview date: 8th June 2026

Please note salaries are pro-rata for part-time positions.

Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values abilities and potential but may not have formal experience in the role theyre applying for. We actively encourage people from all backgrounds to apply. Please have a look atthe application guidanceandjob descriptionat the bottom of the pageto give you the best chance of being shortlisted.

For further information about the role or to have an informal chat with the recruiting manager please contact Hazel Eddy on or email

For any further information regarding the application process please contact

Porchlight is a charity supporting people who are homeless vulnerable and isolated. At Porchlight we are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability the most excluded are included and where homelessness and poverty are things of the past.

Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children young people and adults at risk.