Client Service & Support Manager, Employee Benefits

HUB International is continuously GROWING and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We are BCs largest insurance broker growing 15% year over year! We offer stability career development opportunities and a strong teamworking environment. Whether youre just starting out in insurance or a seasoned veteran HUB can take you to your next career goal.

We are Proud to Offer

• Competitive compensation
• Comprehensive tuition financing and career-related training and development
• Company matching RRSP contributions
• Customizable flexible benefits options for you and your family
• We promote work-life balance through flexible scheduling and hours
• A progressive employee assistance program through LifeWorks
• Mental and physical wellness initiatives
• HUB Cares: we are a company that gives back and is active in the community

The Opportunity

As the Client Service & Sales Support Manager you will lead a team focused on delivering exceptional service to our group benefits clients driving client satisfaction through strong collaboration thoughtful people development and a commitment to quality and timeliness. While exposure to group benefits is an asset we are prioritizing candidates with demonstrated leadership and team management experience industry-specific knowledge can be developed on the job.

This position reports to the Vice President Operations Employee Benefits & Group Retirement and is a regular full-time role primarily based at our Downtown Vancouver office in Bentall One with occasional time at our Head Office in Burnaby Still Creek.

Our Bentall One location sits in the heart of Downtown Vancouver steps from SkyTrain and surrounded by shops restaurants and amenities.

At HUB we offer more than a job. We offer a career with purpose one that combines a dynamic and collaborative work environment with real opportunities for growth recognition and long-term success.

Key Responsibilities

• Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible
• Coach support and supervise our Downtown Vancouver Employee Benefits service and support team including:
  • Recruitment
  • Onboarding
  • Training & Development
  • Performance Management
  • Engagement
• Foster a positive engaging work environment to attract and retain top talent
• Work with HR and the VP of EB to develop a career pathing plan for existing team members
• Ensure effective and efficient business processes and procedures are in place
• Optimize quality and volume of work
• Workforce planning to meet business objectives and goals
• Schedule regular meetings and check-ins with individual team members to discuss performance and goals
• Ensure proper provincial licensing as well as insurance company contracting is in place
• Collaborate with national and corporate resources
• Support management with the oversight of Accounts Receivable or revenue allocation as needed
• Other duties and responsibilities as assigned

Talent Management Responsibilities

• Support team members to ensure that they are achieving agreed team and individual goals for client response times workload etc.
• Evaluate and counsel employees relative to performance conduct attendance and adherence to policies procedures and regulations
• Focus on development and career pathing for team members
• Approve and manage staff schedules such as vacation appointments education
• Coordinate vacation back-ups as needed
• Host and maintain regular monthly meetings with the team
• Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals
• Know when to escalate issues to the next level of management
• Assist in establishing team priorities and goals
  

The Requirements

The successful candidate thrives in a collaborative and results-driven atmosphere and leverages their strong communication and interpersonal skills to build a team-oriented passion for efficiency and process improvement has you constantly looking for opportunities to optimize resources. Youre highly skilled in planning as well as execution.

• A strong aptitude to work collaboratively with direct reports colleagues business partners and front-line talent to create a results-driven team
• Strong communication skills (verbal & written)
• Excellent interpersonal skills
• Able to manage a team of staff in a dynamic fast-paced environment
• Strong organizational skills
• LLQP Licensed (in BC or other provinces)or willingness to obtain within 6 months

Asset experience that will make you stand out:

• Prior experience working within the group benefits industry
• Industry designation (CEBS or other)
• Prior experience managing and developing talent

The expected salary range for this position is$90000to $120000 and will be impacted by factors such as the successful candidates skills experience andworking location as well as the specific positions business line scope and level. HUBInternational is proud to offer comprehensive benefit and total compensation packages whichcould include extended health benefits disability insurance RRSP matchingpaid-time-off benefits and eligible bonuses and commissions for some positions.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers communities & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY
  

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.