Contract, Governance and Service Management Leader Finance Global Business Services

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

The Governance and Service Management Global Lead (GOL) is responsible for managing the Global Business Services (GBS) relationship with the Managed service provider and contract governance.

What You Will Do:

• This role leads the change order governance and contract updates including negotiations with the MSP leadership. As part of governance management this position also coordinates the governance structure with the MSP including Joint Operations (by-weekly) Management (monthly) Executive (quarterly) and Strategic (yearly) meeting cadences.

• This position is also responsible for GBS service management and performance reporting which includes leading a team of 8 dedicated resources from Caterpillar MSP and the Sirion Labs contract management team in reporting and managing performance metrics. This role also owns the interaction and customer relationship with key Caterpillar segment stakeholders/leaders and also responsible for the quarterly GBS Analytics and Operations reviews with the 5 segments.

• Lastly this role serves as the (Service Now) Product Owner and leads the customer request management process for GBS. This includes coordinating deployments and ongoing support working with dedicated IT resources plus the project management office change management and communications teams.

What Skills You Have:

• Global Perspective: Knowledge of issues opportunities and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations.

• Planning: Tactical Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term) tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

• Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

• Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

• Visioning: Understanding of the value of articulating an intended business outcome and ability to create and communicates a vision of the organization that motivates others to superior performance.

• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders analyze their needs and expectations and implement various tasks to engage with them.

• Consulting Process & Tools: Knowledge of consulting process; ability to engage in planning sales conducting research and analysis finding solutions and preparing recommendations.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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