Junior Roles –

Roles: Customer Service Specialist Content Creator Support Assistant

Location: On-site / Relocation Support

Employment Type: Full-time

Available for: EU citizens or expats with work permit

Program Overview

We are offering entry-level career opportunities within a fast-growing international environment. This multi-track role structure is designed for early-career professionals who want to build practical experience develop in-demand skills and grow within a global organization.

Depending on your strengths and interests you will be aligned with one of the following tracks:

• Customer Service
• Content Creation
• Support Operations

This is more than a job it is a career entry point with structured development and internal mobility pathways.

Role Tracks & Key Responsibilities

1. Customer Service Specialist (German-Speaking)

• Serve as the primary contact for German-speaking customers (phone email chat)
• Handle inquiries complaints and service requests with a customer-first mindset
• Meet and exceed KPIs SLAs and satisfaction targets
• Accurately document interactions in CRM systems
• Escalate complex issues and collaborate with internal teams

2. Content Creator (in German language)

• Develop and adapt digital content (emails help center articles social media internal content)
• Ensure content aligns with brand voice and customer expectations
• Support localization efforts (especially German content where relevant)
• Collaborate with marketing and support teams to improve engagement and clarity
• Contribute to content optimization and innovation initiatives

3. Support Assistant (Operations in German language)

• Provide administrative and operational support across teams
• Assist with data entry reporting and documentation processes
• Support internal coordination and workflow management
• Ensure accuracy and compliance with internal standards
• Contribute to process improvement and efficiency initiatives

Candidate Profile (All Tracks)

• Entry-level candidates or recent graduates welcome
• German proficiency (preferred for Customer Service & Content roles)
• Good command of English for internal communication
• Strong communication and organizational skills
• Detail-oriented with a solution-driven mindset
• Comfortable working in a structured KPI-driven environment
• Open to relocation and on-site work

What We Offer

• Competitive entry-level salary package performance bonus
• Structured onboarding and training programs
• Exposure to an international multicultural work environment
• Clear career growth and internal mobility opportunities
• Stable long-term employment within a scaling organization
• Relocation support (where applicable)

Additional Information

• Working hours may vary depending on business needs
• Candidates must have EU citizenship or a valid work permit