Salesforce Junior Admin

Farnell

Farnell an Avnet company is a global high-service distributor of technology products services and solutions for electronic system design maintenance and repair.

Job Summary:

The Salesforce Junior Administrator provides day today support and basic configuration across multiple Salesforce platforms. The role focuses on resolving support tickets assisting users maintaining data quality and supporting minor configuration and deployment activities to ensure stable well governed system operations.

Reporting to the Salesforce Programme Manager the role supports the ongoing development and maintenance of Avnets Global Salesforce landscape. Working across multiple business units the Junior Administrator helps improve user adoption and experience while supporting efficient scalable CRM processes globally.

Principal Responsibilities:

• Provide first-line support for Salesforce users resolving tickets promptly and escalating complex issues as needed.

• Perform minor configuration tasks (e.g. fields page layouts reports dashboards flows).

• Supporting the testing process which includes creating test cases using appropriate testing environments and coordinating actual testing. Support the assessment and preparation of chance requests for approval through the governance process

• Daily administration and support of Salesforce including managing multiple user setup profiles and roles customization of objects fields and record types / page layouts

• Produce and maintain reports dashboards and processes to continuously monitor data quality and integrity and assist users with report design and management.

• Support deployment activities under guidance from senior admins including sandbox refreshes and change set management.

• Maintain documentation of configuration changes and support processes.

• Monitor system health storage and performance; report anomalies to senior team members.

• Responsible for driving end user engagement and adoption through training and outbound communications

Essential:

• Minimum year of hands-on Salesforce experience (commercial or equivalent practical experience via training or certifications).

• Excellent written and verbal communication skills.

• Strong planning and organizational skills able to cope with multiple projects and reliably hit deadlines.

• Ability to translate creative ideas into clear briefs.

• Ability to communicate effectively with users and stakeholders

• Awareness of business impact and expressing ROI/analytical approach.

Desirable:

• certified

• Tableau CRM experience

• Service Now experience

• B2B experience

• Experience of the electronics / technology / consumer goods market

• Previous experience of working with Databases

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.