Senior Case Manager

We are working closely alongside a local authority in Somerset to assist with the appointment of a Senior Case Manager on a 3-months contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 21.19- 29.00 per hour

Hours per week : 18.5

Summary:

The Senior Housing Case Manager ensures the Tenancy and Estates Team effectively prioritizes and manages caseloads responding to housing-related enquiries and actions with a high degree of professional oversight. You will act as a senior technical resource supporting Tenancy Officers with complex casework ensuring all interactions are recorded accurately on the Open Housing System and leading on the continuous improvement of policies and procedures to ensure they remain fit for purpose.

Responsibilities:

• Monitor the quality of work delivered by the team through regular checks and on-patch time ensuring an excellent customer experience.
• Personally manage complex housing cases including Anti-Social Behaviour (ASB) and Stage 1 complaints ensuring resolution within statutory timeframes.
• Oversee the termination period of tenancies and ensure new tenancies are monitored and documented correctly.
• Collaborate with Health & Safety and Compliance teams to ensure good practice is adhered to and data is provided promptly.
• Champion safeguarding practices ensuring the team identifies and acts upon risks to vulnerable tenants.

Essentials:

• Minimum of 5 GCSEs (A-C/4-9) including English and Maths or NVQ Level 4
  equivalent.
• CIH Level 4 qualification (or evidence of working towards completion).
• Significant relevant experience within housing local authority or registered
  providers.
• Proven experience dealing with the general public and vulnerable customers in
  a frontline customer service environment.
• Experience maintaining accurate statistical information and managing complex
  administrative records.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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