Associate I FDCC Trainer

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

About This Role:

Training Delivery & Execution

• Lead and facilitate all new hire training classes with consistency professionalism and alignment to departmental standards.
• Deliver monthly and ad hoc ongoing training sessions focused on skill development policy changes system updates and process improvements.
• Adapt training schedules as needed to accommodate new priorities or evolving business needs.

Curriculum & Content Development

• Create and maintain comprehensive training materials including manuals assessments and presentation resources.
• Ensure content accuracy by regularly updating materials to reflect changes in systems procedures and compliance requirements.

Training Needs Assessment

• Partner with department leadership to assess individual and team-level training needs based on performance metrics QA results and operational trends.
• Use data from feedback surveys assessments and business partner input to identify knowledge gaps and inform content updates.

Performance Evaluation & Post-Training Support

• Support new hires post-training by conducting call monitoring reviewing key performance indicators and identifying early performance concerns.
• Collaborate with supervisors to provide timely coaching recommendations and address potential graduation risks.

Training Records & Reporting

• Maintain accurate documentation of training activities including attendance assessment results QA outcomes and retraining plans.
• Produce and present an annual training report outlining program effectiveness key insights challenges and improvement opportunities.

Operational Engagement

• Maintain a strong understanding of FDCC operations by periodically handling inbound calls and alerts.
• Participate in team huddles department meetings and cross-functional initiatives to ensure training remains aligned with frontline realities.

The Ideal Candidate for This Role:

Key Skills:

• Strong facilitation and communication skills with the ability to engage diverse learner groups.
• Detail-oriented with strong organizational and documentation practices.
• Proactive and adaptable in a fast-paced changing environment.
• Passionate about coaching development and continuous learning.
• Ability to effectively prioritize tasks and manage multiple initiatives simultaneously.
• Capable of gathering analyzing and clearly presenting information to individuals unfamiliar with the subject matter.
• Proficient in Microsoft Excel PowerPoint and SharePoint for content creation data tracking and resource management.

Required:

• 1 years of fraud and/or dispute knowledge
• High School Diploma or GED.
• Intermediate in Microsoft Suite.
• Demonstrated effective time management skills
• Understand and comply with bank policy laws regulations and the banks BSA/AML Program as applicable to your job duties.
• Complete compliance training and adhere to internal procedures and controls as required.

Desired:

• 2 years of training or coaching.

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.