Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Location: Allen TX (Onsite/Remote hybrid) Shift: WednesdaySaturday 2:00 PM 12:30 AM CT

The Role

We are seeking a NextGen Operations Technician to manage high-availability incident responses for our remote-hosted and Cloud-enabled this role you will be the frontline for network surveillance ensuring service stability and delivering technical support across multiple platforms.

Core Responsibilities & Qualifications

• Incident Management: Triage and resolve service-impacting incidents within SLAs using ServiceNow managing the full lifecycle of Incident Change and Problem management.

• Network Surveillance: Conduct remote monitoring and event response utilizing working knowledge of IP networking interoperability standards and protocols like VPN BGP MPLS or SIP.

• Technical Troubleshooting: Diagnose hardware and service errors across routers switches servers and endpoints collaborating with next-tier SMEs on complex issues.

• Stakeholder Communication: Provide professional technical support via phone email and web portal keeping stakeholders and vendors informed during critical service events.

• Technical Literacy: Interpret network drawings (e.g. Visio) to navigate infrastructure and accelerate resolution times.

• Professional Development: Bring or develop expertise in Cisco (CCST/CCNA) ITIL frameworks AWS Cloud surveillance or general telecommunications operations.

• Operational Readiness: Hold a high school diploma (or equivalent) and maintain the flexibility to work 10-hour shifts including schedule adjustments based on business needs.

Note: This position requires a quiet remote work environment when not onsite and the ability to work the designated swing shift.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$60000 - $64000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Minimum of a high school diploma

• Must be able to obtain background clearance as required by government customer

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.