Program Supervisor Children's Long Term Support Waiver Program Milwaukee County

Program Supervisor Childrens Long-Term Support (CLTS)

Lutheran Social Services of Wisconsin & Upper Michigan (LSS)

Full Time 40 hours/week BenefitâEligible Schedule: Primarily MondayFriday 1st Shift Location: Milwaukee County WI

Childrens Long Term Support (CLTS) is a federally funded Medicaid program serving the needs of children who have a developmental physical or a severe emotional disability. Our team is responsible for managing a caseload of children who are at risk of out of home placement.

LSS is seeking a Program Supervisor to lead our CLTS team providingleadership to care coordinators while ensuring highâquality compliant familyâcentered services.

What Youll Do

• Ensure service quality Oversee compliance with practice standards policies licensing requirements and funder guidelines; monitor updates and ensure timely implementation.

• Lead staff development Identify training needs provide coaching conduct performance evaluations and support staff in meeting contract and service expectations.

• Provide clinical oversight Conduct case consultations and record reviews; ensure accurate timely documentation that supports billing and reporting.

• Support direct service Provide coverage as needed and address client concerns related to service delivery.

• Drive program outcomes Track required outcomes assist in defining program goals and ensure productivity standards are met.

• Manage daily operations Develop schedules delegate work set priorities and support staff in dayâtoâday functioning aligned with agency strategies.

• Recruit and onboard staff Partner with Human Capital to interview hire and onboard direct service employees.

• Foster team culture Build trusting relationships facilitate regular staff meetings encourage autonomy and critical thinking and hold staff accountable.

• Support organizational change Provide feedback on change initiatives implement updates and model adaptability.

• Oversee financial performance Review billing reports troubleshoot issues with Business Services monitor revenue and expenses and participate in budget development.

• Engage the community Build relationships with stakeholders represent LSS publicly and educate the community about available services.

• Coordinate referrals Receive track and manage referrals efficiently for your service area.

• Promote safety and compliance Identify and resolve risks ensure safe environments and uphold agencyâwide policies and procedures.

• Collaborate across LSS Work with other leaders to support One LSS and contribute to agencyâwide initiatives.

• Perform additional duties Carry out other responsibilities as assigned to support program and agency success.

What Youll Bring

• Bachelors degree in a health or human services field

• Two years experience working with similar populations

• Supervisory and/or CLTS experience preferred

• Valid drivers license and reliable transportation

Benefits & Perks

• Public Service Loan Forgiveness eligibility

• Medical dental vision FSA

• Mileage reimbursement

• Generous PTO 10 paid holidays

• 403(b) with contributions

• Annual raises prioritized

• Employee Assistance Program and recognition programs

Travel

Position may travel daily between programs. Occasional travel across Wisconsin and Upper Michigan for trainings or meetings which may include overnights.

LSS is an Equal Opportunity Employer (EOE).

Required Experience:

Manager