Customer Service Representative

Description
Hackettstown Animal Hospital is seeking a friendly reliable and detail-oriented individual to join our team as a Full-Time Receptionist. As the first point of contact for our clients this role is essential in creating a welcoming experience while keeping daily operations running smoothly. The ideal candidate is organized tech-savvy and able to multitask in a fast-paced environment.

Hours: 30-35 hours per week including Saturdays

Compensation: $16-$18/hr depending on experience

Key Responsibilities

Client Experience & Front Desk Support

• Greet clients and patients warmly and professionally

• Check clients in and out efficiently using our practice management system

• Provide clear information about services policies and next steps

Appointment Scheduling & Coordination

• Schedule and manage appointments using digital scheduling software

• Coordinate appointments across multiple doctors and technicians

• Triage and prioritize urgent or same-day appointment requests

Communication (Phone Text Email)

• Answer incoming calls and respond to client inquiries professionally

• Communicate with clients via phone email and text platforms

• Relay messages accurately and promptly to medical staff

Electronic Medical Records (EMR)

• Maintain accurate and up-to-date digital patient records

• Enter notes update client information and upload documents as needed

• Assist clients with completing digital forms when applicable

Payments & Transactions

• Process payments (credit/debit digital payments cash)

• Provide invoices receipts and basic billing support

• Balance transactions and maintain accurate financial records

Administrative Support

• Assist with general administrative tasks such as data entry and document management

• Support veterinarians and technicians with workflow coordination

• Help maintain a clean organized and welcoming front desk area

Qualifications

• Previous veterinary or medical front desk experience preferred

• Strong communication and customer service skills

• Comfortable using computers scheduling systems and digital tools

• Highly organized with strong multitasking abilities

• Positive team-oriented attitude

• Ability to stay calm and efficient in a fast-paced environment

• Availability to work 30-35 hours per week including Saturdays

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.