Assistant Manager Sales & Client Management

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Role Overview

We are seeking a driven and commercially focused Business Development professional responsible for hunting new customers within the wine logistics segment while also supporting tele-sales outreach for general logistics accounts.

This role combines field sales solution selling and proactive lead generation with a strong emphasis on building pipeline and securing new business opportunities for Toll Logistics.

Key Responsibilities

1. Business Development Wine Logistics (Core Focus)

• Identify target and acquire new customers in the wine spirits and beverage segment

• Demonstrate strong understanding of wine logistics requirements to win Sales opportunities (bonded storage compliance temperature control etc.)

• Drive end-to-end sales cycle:

  • Lead generation

  • Customer meetings & solution pitching

  • RFQ participation and proposal submission

  • Commercial negotiation deal closure and Contract finalization

• Collaborate with internal teams (Operations IT Finance Commercial) to develop tailored logistics solutions and costing

2. Tele-sales & Lead Generation General Accounts

• Conduct proactive outbound calls and outreach to introduce Toll services

• Generate and qualify leads across general industry segments

• Secure appointments and meetings for senior BD team members

• Maintain strong pipeline through structured follow-ups

• Support marketing campaigns and database activation initiatives

3. Commercial & Solution Development

• Work closely with Operations Finance Commercial to develop costing and pricing strategies ensuring target profitability

• Prepare and submit commercial proposals and rate cards

• Seek internal approvals for drafting and reviewing contracts and commercial terms

• Negotiate pricing and contract terms with customers

4. Customer Relationship & After-Sales Support

• Provide professional after-sales support and relationship management

• Handle customer feedback complaints and escalations by coordinating with internal teams

• Identify opportunities for upselling and cross-selling

5. Key Performance Indicators (KPIs)

Sales & Revenue

• New business revenue generated (monthly / quarterly target)

• Gross profit (GP) achievement against target

• Number of new accounts acquired (focus on wine segment)

Pipeline & Conversion

• Value of qualified sales pipeline maintained (e.g. 35x of target)

• RFQs submitted vs won (conversion ratio)

• Average sales cycle time

Tele-sales Activity

• Number of outbound calls / outreach activities per week

• Number of qualified leads generated

• Number of appointments secured for BD team

Requirements

• Minimum 25 years of experience in logistics / contract logistics / warehousing sales

• Prior exposure to Wine FMCG or temperature-controlled logistics is an advantage

• Strong hunter mindset with proven ability to generate leads and close deals

• Experience in tele-sales / cold calling / lead generation is an advantage

• Good understanding of sales cycle RFQ process and solution selling

• Experience using Sales Force is a plus

• Strong communication negotiation and stakeholder management skills

• Self-driven proactive and target-oriented

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit