Senior Product Analyst (BAQA)

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Who we are

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Senior Product Analyst to thrive at the intersection of clinical strategy and technical execution. This position will be full-time and remote.

What Youll Do

• Clinical Discovery & Requirements (BA Focus)

• Partner with Clinicians (MDs Nurses Case Managers) to observe clinical workflows and identify friction points ripe for Agentic AI or RPA intervention

• Translate clinical decision-making processes into structured logic maps (Decision Trees PDDs) that developers can use to build autonomous AI agents

• Define key performance indicators (KPIs) for each automationsuch as Hours Back to Care or Reduction in Denialsand track them post-deployment

• Validation & Quality Governance (QA Focus)

• Design the testing lifecycle for UiPath bots and Agentic AI moving from Happy Path RPA to the Edge Case reasoning required for AI

• Lead User Acceptance Testing (UAT) sessions directly with healthcare providers. Facilitate Day in the Life testing to see how AI agents perform under real-world clinical pressure

• Monitor Agentic AI outputs for hallucinations or medical inaccuracies ensuring the agent fails-safe by handing off to a human clinician when uncertainty is high

• The Hybrid Bridge

• Ensure every clinical requirement identified during the BA phase is directly mapped to a validation script in the QA phase

• Take bugs or near-misses found during testing and backtrack them to requirement gaps refining the solution design in real-time

• Ensure all documented requirements and testing data comply with PHI protections and EHR integration standards (Epic/Cerner)

What Youll Need

Required:

• Bachelors Degree in Business Computer Science Engineering or related field or equivalent work experience

• Minimum of 7 years of experience in development automation machine learning data science and AI with at least 4 years in a BA or QA role

• Deep understanding of the Provider space (e.g. Clinical Documentation Revenue Cycle Patient Scheduling or Nursing workflows)

• Proven experience working within or integrating with Electronic Health Records (Epic Cerner etc.)

• Proficiency in UiPath Test Suite Azure DevOps or Jira for tracking requirements and defects

• Exceptional bedside mannerthe ability to explain complex AI logic to busy clinicians or executives without using technical jargon

Preferred:

• Experience with Agentic AI (autonomous agents LLM-based workflows)

• Experience in healthcare CLP payer enrollment RCM / IDR

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).