Staff User Researcher, Wealth

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London/Cardiff/UK Remote 00 Incentive Awards tied to your performance Benefits

At Monzo were on a mission to make money work for everyone. The Wealth Collective is at the heart of this. We arent just building features; were helping people navigate the most complex and high-stakes parts of their financial lives.

We are looking for a hybrid leader: a world-class mixed-methods practitioner who can navigate the knotty challenges of a new financial landscape while providing supportive transparent line management for a high-performing researcher.

Our User Research team

We are currently a team of more than 30 individual contributors who are embedded into collectives i.e Core Banking Business Banking etc working cross functionally with Product Design Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan our Director of User Research.

Youll play a key role by...

• Having a demonstrable and significant positive impact on customer outcomes across the Monzo experience both directly and indirectly.
• Having a tangible influence on Monzos north star metrics and commercial outcomes.
• Prioritising the biggest opportunities for impact and helping others do the same.
• Identifying the most important research questions for Monzo flexing your focus between teams or domains in the company to do so
• Choosing the right method often pioneering new approaches to running complex research projects beyond your and the teams comfort zone levelling up our capabilities as you go
• Shaping projects and strategies that balance pace quality and breadth of focus to have the most impact delegating to others when appropriate.
• Drawing on a range of data sources and working closely with cross-discipline leaders where needed to robustly answer the questions that are most important to Monzo
• Communicating actionable user insights with such clarity that they are consistently used to define strategy across the organisation.
• Partnering closely with leaders beyond your discipline and modelling better ways of cross functional working which raises the bar for all
• Translating your insights and Monzos strategic direction into a clear and actionable plan for the teams you work with helping us make progress towards our product vision.
  
  

Wed love to hear from you if

• Youre passionate about making money work for everyone.
• You ideally have experience of working in a product-led environment as a high performing individual contributor.
• You have a passion/interest for mentoring and coaching user researchers.
• You proactively set the conditions for others to deliver in ambiguous or changing contexts both within squads and across the organisation.
• You solve systemic issues caused by complexity making things better for those who come after you.
• Youre a visible role model for respectfully driving positive customer and business outcomes - even under challenging team circumstances.
• You proactively and consistently find ways to raise the bar for your discipline and others giving timely respectful feedback when needed.
• You role model resilience and you help others take a measured approach to outlining the trade-offs of different options before deciding which route to pursue keeping pace while you do so.
• Youre recognised as the expert in your field of research and you have scaled the support you provide others to drive extensive improvements across the organisation.
• You identify opportunities your wider teams impact culture and community of practice and youre pragmatic in aiming for progress over perfection
• You take responsibility for the successful growing of the research teams youre in - helping identify where new skillsets are needed bringing in the right people and creating the conditions for them to be successful.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

00 DOE Incentive Awards tied to your performance.

Well help you relocate to the UK.

We can sponsor your visa.

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps
First stage - Recruiter call
Second stage - Research methods task (1 hour)
Full loop - Values Leadership interview and Teamwork Impact interview (45 mins each - ideally b2b)

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

The closing date for applications is 22nd May.

#LI-NH1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage