Technical Support Representative

Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work us and become a part of a company that is shaping the future of LG we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities focus on their work and create value. At LG youre encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skilland equal merit-based opportunities across the board. We want our colleagues to grow with our global business. Thats why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

The Technical Support Representative provides advanced technical assistance to factory technicians and authorized third-party service providers in the troubleshooting diagnosis and repair of home electronics and home appliances. This role serves as a critical technical resource ensuring timely resolution of service issues while delivering a high level of customer support and technical expertise.

Responsibilities:

• Respond promptly and professionally to inbound Support Request Tickets submitted by LG Direct Mobile Service Technicians and authorized service centers.
• Troubleshoot and diagnose complex technical issues involving home electronics and home appliances using product schematics service manuals technical documentation and internal knowledgebase resources.
• Accurately document all interactions troubleshooting steps resolutions and follow-up actions within the call tracking and case management system.
• Provide step-by-step technical guidance to field technicians to support effective and efficient product repairs.
• Escalate unresolved or recurring technical issues through proper channels and collaborate with engineering product development quality assurance and other internal teams to identify root causes and corrective actions.
• Maintain up-to-date knowledge of new products technical updates recalls service bulletins and troubleshooting procedures.
• Contribute to the continuous improvement of technical documentation by updating knowledge databases with new troubleshooting methods best practices and resolved case insights.
• Support special technical projects product launches and field initiatives as required.
• Deliver industry-leading technical support while maintaining high standards of professionalism responsiveness and service quality.

Education / Experience (Requirements):

• High School Diploma or equivalent required
• Technical Diploma or associates degree in Electronics HVAC Electrical Technology or a related technical field preferred

• Minimum of one (1) year of experience in technical support field service or related technical role
• Experience supporting home appliances consumer electronics or similar products preferred

Skills & Competencies:

• Strong technical troubleshooting and diagnostic skills
• Solid understanding of electrical electronic and mechanical systems
• Excellent customer service and communication skills (verbal and written)
• Ability to explain technical concepts clearly to technicians with varying levels of experience
• Proficient in Microsoft Office Suite (Excel Word PowerPoint)
• Experience working with CRM or call tracking systems preferred
• Highly organized detail-oriented and able to manage multiple cases simultaneously
• Strong time management skills with the ability to prioritize effectively in a fast-paced environment
• Team-oriented mindset with the ability to collaborate cross-functionally

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Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: or This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.

In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.