Customer Care Specialist Spanish & French Market
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Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
At Amenitiz were on a mission to simplify hospitality management - empowering over 15000 independent hoteliers to run smarter not harder.
Were more than just another SaaS scale-up. Were revolutionizing one of the worlds oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.
From our Barcelona HQ we turn bold ideas into real impact ownership into innovation and collaboration into results that matter - every single day.
Customer Care Specialist For people who think fast care deeply and love solving real problems
At Amenitiz Customer Care is where great products become great experiences.
Its where customers truly understand the value of what we build.
Where every interaction is an opportunity to build trust.
And where your work has a direct impact every single day.
Were looking for someone who is both empathetic and product-driven. Someone who enjoys understanding the day-to-day reality of hoteliers and property owners and takes pride in helping them get real value from Amenitiz.
Youre comfortable navigating digital tools but more importantly you know how to translate them into something useful simple and impactful for the people using them.
What youll be doing
- Support customers across chat phone and email with clarity empathy and speed
- Solve real problems not just answer questions
- Help hoteliers and property owners get genuine value from Amenitiz
- Translate product features into simple practical solutions customers can actually use
- Spot patterns think ahead and help improve how we support and what we build
- Work closely with Product and Engineering to fix issues at the root
What makes you a great fit
- Youre naturally empathetic you care about getting it right for the customer
- Youre comfortable navigating digital products and enjoy understanding how they work
- Youre a problem solver you keep going until its properly solved
- Youre quick and resourceful you think on your feet
- Youre truly customer-oriented not just in words but in actions
- You communicate clearly simply and with intention
Requirements
- Native Spanish speaker with strong English and fluent French
- Experience in a customer-facing role (chat phone or email support)
- Experience with CRM or SaaS tools is a plus
What youll get
- A role where your impact is immediate and visible
- A steep learning curve in product communication and problem-solving
- Close collaboration with Product and Tech teams
- A team that cares about doing things well and getting better every day
Benefits
- Competitive salary - We recognize your hard work and celebrate your success with exciting performance-based incentives.
- Comprehensive health & wellness coverage Your physical and mental well-being matter and weve got you covered.
- Stock options Be a part of our success with real ownership in Amenitiz.
- A vibrant office in the heart of Barcelona Our spacious office comes with daily fresh fruit great coffee after-work drinks and a nice patio with endless sunshine.
- Unforgettable team experiences From sailing the Mediterranean and Cirque du Soleil shows to poetry cooking and magic workshops we love bringing the team together.
- Get paid whenever you want No need to wait until the end of the monthaccess your salary anytime.
- Flexible benefits Save on meals childcare transportation and training with our tailored remuneration options.
- Grow with us Join a dynamic fast-growing and international team (35 nationalities) with limitless career opportunities.
- Fuel your curiosity Well buy you ANY book you want plus weve built an inspiring library to keep your learning on track
Apply now to join our team and be a part of our exciting journey at Amenitiz!
Required Experience:
IC
