Associate Manager, Language Services (Language Management Team)

Work Schedule

Environmental Conditions

Job Description

Associate Manager Language Services (Language Management Team)

Thermo Fisher Scientific Language Services is seeking an Associate Manager to lead a global Language Management team supporting clinical and life sciences programs. This role combines people leadership operational oversight and strategic partnership to ensure high-quality compliant and scalable language solutions across a diverse portfolio of clients and content types.

The successful candidate will lead a team of inhouse Language Specialists and play a key role in driving operational excellence quality and continuous improvement across global language services.

Key Responsibilities

• Lead global Language Services operations providing subject matter expertise to support clinical and business objectives.
• Manage coach and develop a team of inhouse Language Specialists through effective delegation performance management and career development.
• Oversee team delivery across language management Quality Check (QC) and QC coordination activities.
• Drive resource planning workload prioritization and skill gap analysis to ensure optimal team performance and scalability.
• Monitor team performance through KPIs and implement continuous improvement initiatives to enhance quality and efficiency.
• Partner cross-functionally with global stakeholders to deliver compliant high-quality language solutions.
• Act as a strategic liaison between Language Services and senior business leadership ensuring alignment with organizational goals.
• Ensure adherence to internal policies processes and regulatory requirements.
• Lead organizational change initiatives and support the evolution of language services operations.
• Manage staff lifecycle activities including hiring onboarding goal setting performance evaluations and employee development.

Education and Experience

• Bachelors degree or equivalent combination of education and experience.
• Minimum 5 years of relevant experience in localization or language services (preferably in life sciences or clinical research).
• Minimum 1 year of people management experience.

Knowledge Skills and Abilities

• Proven expertise in delivering high-quality on-time language services.
• Strong understanding of CAT/TMS tools translation workflows and linguistic quality processes.
• Demonstrated leadership and people management skills with the ability to coach mentor and develop teams.
• Ability to manage multiple priorities in a fast-paced global environment.
• Strong stakeholder management and communication skills.
• Experience driving operational improvements and leading change initiatives.
• Solid decision-making and problem-solving abilities.
• Basic financial acumen (resource planning budgeting forecasting).
• Strong presentation and facilitation skills.