Executive Director of IT Services

Client Relationship & Operational Leadership

• Serve as theprimary Managed Services leader embedded on campusoperatingas a visible trusted and engaged technology partner. This is ahands-on Executive Director role combining executive presence operational ownership and direct involvement in day-to-day technologyleadership. Operateas the primary on-site leader and escalation point for Managed Services balancing strategic oversight with active operational participation.

• Build andmaintainstrong relationships with campus leadership departmental stakeholders faculty and staff.

• Partner closely with the client CIO to support institutional priorities and operational technology planning.

• Translate institutionalobjectivesinto actionable operational technology initiatives and support plans.

• Participate in institutional governance operational planning and leadership meetings asappropriate.

• Communicate operational risks service impacts project updates and technology recommendations effectively to both technical and non-technical stakeholders.

• Ensure alignment between Managed Services delivery standards and client expectations.

• Promote a culture of accountability responsiveness collaboration and customer service excellence.

Enterprise Applications Leadership

• Provide primary operational andfunctional forenterprise applications and institutional systems.

• Coordinate support activities related to:

• • ERP/SIS platforms

• • Enterprise integrations and middleware

• • SaaS platforms

• • Database environments

• • Reporting and analytics platforms

• • Application lifecycle and release management

• Partner with institutional stakeholders to prioritize operational support needs enhancements and system improvements.

• Coordinate vendor relationships and support escalations related to enterprise applications.

• Support enterprise system modernization and optimization initiatives.

• Serve as theon-site Executive sponsor and day-to-day leaderfor the Colleague ERP environment.

• Providehands-on leadership and strategic directionto Enterprise Applications teams supporting Colleague and related systems.

• Act as the primarybridge between functional campus stakeholders and enterprise application technical teams ensuring solutions align with institutional needs.

• Guide enterprise application roadmap discussions in partnership with campus leadership and Managed Services Centers of Excellence.

• Support application team growth maturity and operational excellencebalancing oversight with direct engagement.

InfrastructureServicesLeadership

• Provide leadership and operational oversight for institutional infrastructure services and technology operations.

• Ensure availability performance reliability and operational stability of core technology systems and services.

• Coordinate operational support and planning for:

• • Network infrastructure

• • Server and storage environments

• • Cloud infrastructure and hosted services

• • Microsoft 365 and collaboration platforms

• • Identity and access management

• • Endpoint management solutions

• • Backup and disaster recovery systems

• • Telecommunications and unified communications platforms

• • Virtualization and infrastructure platforms

• Lead infrastructure lifecycle planning operational maintenance activities and modernization initiatives.

• Coordinate operational escalation and incident management activities.

• Ensure operational documentation standards and procedures aremaintainedand updated.

Managed Services Coordination & Service Delivery

• Coordinate with centralized Centers of Excellence (CoEs) to ensure effective service delivery and operational support.

• Collaborate across infrastructure applications security help desk and project management teams to support institutional technology needs.

• Monitor operational performance service quality and adherence to contractual obligations and service expectations.

• Drive continuous improvement initiatives focused on operational maturity efficiency and customer experience.

• Assistwith implementation and adoption of standardized operational processes procedures and tooling.

• Support operational reporting service reviews and KPI tracking activities.

Cybersecurity & Compliance

• Partner with institutional and Managed Services security leadership to support cybersecurity initiatives and operational security practices.

• Assistwith vulnerability remediation patch management coordination and operational security planning.

• Support compliance efforts related to:

• • FERPA

• • GLBA

• • PCI-DSS

• • Cybersecurity insurance and audit requirements

• Participate in incident response coordination and operational recovery efforts.

• Promote security awareness and operational best practices across technology services.

Leadership & Staff Development

• Provide director leadership and mentoring to on-site teams and service delivery resources.

• Build and mature a high-performing team where growth and transformation arerequired.

• Foster a collaborative and customer-focused team environment.

• Support staffing coordination resource planning and workload prioritization activities.

• Assistwith employee performance management coaching and professional development efforts.

• Encourage continuous improvement operational accountability and knowledge sharing.

Financial & Vendor Management

• Assistwith operational budget planning and technology forecasting activities.

• Support technology procurement vendor management and contract coordination activities.

• Participate in lifecycle planning and operational cost management efforts.

• Coordinate vendor relationships support escalations and service reviews.

• Masters degree preferred.

• Experience as a Director of Enterprise Applications or similar role ready to step into broader executive leadership responsibility.

• Alternatively experience as a CIO or senior IT leader with deep Colleagueexpertiseseekingan on-site operationally focused leadership role later in career.

• Experience working in aManaged Services experienceenvironment.

• Experience working within matrixed operational organizations.

• Experience supporting enterprise modernization and cloud transformation initiatives.